Problem: DAC or streamer San Francisco east bay help

My Dad is experiencing a similar problem with his streamer after Auto update. No longer recognizes his DAC. Works with other DACs but no longer sees the Mc amp.

I think it may be the streamer. It’s the source that must recognize the DAC. I can take his streamer, put it in my system and it works. Qobuz from a PC works via USB.

If the streamer works on another DAC but not yours after an Innuos update , and if a PC works with the DAC via USB it really points to the streamer.

Make sure the sound output on the laptop is changed to usb. Otherwise it will play thru laptop speakers. You can also try ipad or any tablet or smart phone. If no sound, it’s the dac. End of story. 
 

- Install dac's  driver on PC/laptop. Plug dac into PC with a USB cable..

- IF dac works with PC, the dac is good (which is most probably the case)

- Try a factory reset on Innuos. If that doesn't work, return Innuos and get your money back....If you are past the return period, send it in for warranty repair.

You can also install Audirvana (or similar software) on the PC. Audirvana will automatically recognise the dac if it is connected via USB.