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Need Advice Asap - Terrible experience with a seller on Reverb (Iso Acoustics Gaia ii)

Hi all,

I made this huge mistake of buying 2 boxes of Gaia 2 isolation feet from this seller on Reverb. It was described as Mint/Unused condition. But when the items arrived, I noticed that the outer layer of plastic was missing. It only had to two sticker tapes where the box and lid connect (as you can see in the photos). I had a bad feeling and when i opened the box, they had obvious signs of wear. Big marks all over the sides of every single one of them. Some worse than others.

 

When I requested to return and get a refund, he basically accused me to taking advantage of him by swapping some old used feet and trying to return them for new. He has been harassing me all evening and I have been firm that I will return and expect a full refund. He says if the serial numbers don’t match, he will not accept the return. I reported this to Reverb customer support and they’re looking into it. Oddly, this guys seems to have 5 star reviews. Pretty sure they’re all paid reviews. I should have stayed away when the price was too good to be true.

Anyway, here’s the listing (do not buy): https://reverb.com/item/83466198-isoacoustics-gaia-ii-isolation-feet-for-speakers-subwoofers-set-of-4

Just curious, has anyone experienced anything like this? What are my options here? How can I prove that I didn’t just take the new ones and replaced it with some old used ones. This is so absurd I don’t know how to handle this guy. Never experienced anything like this before. please advise, thanks!

prashanth14485
ashoka
94 posts
 

Have taken video of starting from pack details to unpacking untill tha product visible damages?

Or just unpacked and saw took photos.

 

Anyway paypal is the only way.

Have you raised the issue as soon you got delivery?

ltmandella's avatar
ltmandella
152 posts
 

"I should have stayed away when the price was too good to be true."

I immediately thought of my marriage when I read that...

 

dwcda
116 posts
 

They're not in  mint condition as described in  the ad. If you decide to sell them later on you  won't be able to say they're in mint condition and being a reputable seller I assume you'd include photos. So I would expect a credit at a  minimum to offset the actual quality of goods received. 

wturkey's avatar
wturkey
768 posts
 

Contact Reverb immediately. 
 

Follow their instructions to the letter. 
 

In my experience they are solid on buyer protection.

If they fail, PayPal is the next line of defense. If they fail, your credit card company will have your back. 
 

Usually 3 lines of defense is more than enough. 

prashanth14485 OP
34 posts
 

Hi all, 

Thanks for all experience sharing, advise and suggestions. Really helped!

Status update: Reverb support has been quite helpful so far. I gave them all the evidence I possibly could (videos, photos, etc). The seller claimed that he bought the items directly from the manufacturer. So I tried reaching out to IsoAcoustics, and they were extremely helpful.  promptly replied and confirmed that they do not do direct business with anyone outside of their DB network.

I shared all of this info with Reverb and eventually I got refund approval (pending returns obviously). They even blocked this guy from messaging/harassing me which was really nice of them.

While I still haven't got my money back, I feel confident that justice will prevail.  Fingers crossed.  I'll keep you all posted.

@jasonbourne and Stereo5: I see where you're coming from.  Its not that I can't use the products. Its about misleading and cheating, and worse yet, false accusing me of wrongdoing.  Even if it were a great bargain, I wouldn't ever transact or do business with such people.  That's just how I see it.

 

@rsf507:This is the seller (https://reverb.com/shop/irynas-boutique-3).  Crazy how he has nothing but 5 star reviews. 

 

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