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Need Advice Asap - Terrible experience with a seller on Reverb (Iso Acoustics Gaia ii)

Hi all,

I made this huge mistake of buying 2 boxes of Gaia 2 isolation feet from this seller on Reverb. It was described as Mint/Unused condition. But when the items arrived, I noticed that the outer layer of plastic was missing. It only had to two sticker tapes where the box and lid connect (as you can see in the photos). I had a bad feeling and when i opened the box, they had obvious signs of wear. Big marks all over the sides of every single one of them. Some worse than others.

 

When I requested to return and get a refund, he basically accused me to taking advantage of him by swapping some old used feet and trying to return them for new. He has been harassing me all evening and I have been firm that I will return and expect a full refund. He says if the serial numbers don’t match, he will not accept the return. I reported this to Reverb customer support and they’re looking into it. Oddly, this guys seems to have 5 star reviews. Pretty sure they’re all paid reviews. I should have stayed away when the price was too good to be true.

Anyway, here’s the listing (do not buy): https://reverb.com/item/83466198-isoacoustics-gaia-ii-isolation-feet-for-speakers-subwoofers-set-of-4

Just curious, has anyone experienced anything like this? What are my options here? How can I prove that I didn’t just take the new ones and replaced it with some old used ones. This is so absurd I don’t know how to handle this guy. Never experienced anything like this before. please advise, thanks!

prashanth14485
prashanth14485 OP
34 posts
 

Hi all, 

Thanks for all experience sharing, advise and suggestions. Really helped!

Status update: Reverb support has been quite helpful so far. I gave them all the evidence I possibly could (videos, photos, etc). The seller claimed that he bought the items directly from the manufacturer. So I tried reaching out to IsoAcoustics, and they were extremely helpful.  promptly replied and confirmed that they do not do direct business with anyone outside of their DB network.

I shared all of this info with Reverb and eventually I got refund approval (pending returns obviously). They even blocked this guy from messaging/harassing me which was really nice of them.

While I still haven't got my money back, I feel confident that justice will prevail.  Fingers crossed.  I'll keep you all posted.

@jasonbourne and Stereo5: I see where you're coming from.  Its not that I can't use the products. Its about misleading and cheating, and worse yet, false accusing me of wrongdoing.  Even if it were a great bargain, I wouldn't ever transact or do business with such people.  That's just how I see it.

 

@rsf507:This is the seller (https://reverb.com/shop/irynas-boutique-3).  Crazy how he has nothing but 5 star reviews. 

 

willy-t
150 posts
 

This happened to me as well 

Now I shoot an unboxing and removal of product every time even 

when purchasing records or equipment. 
Anything! 
People try to pawn off their mistakes on

Someone else. 
Good luck Willy -T

willy-t
150 posts
 

Unboxing video

lpretiring
463 posts
 

Crazy how he has nothing but 5 star reviews.

When one turns to the dark side...someone has to be the initial encounter.

prashanth14485 OP
34 posts
 

@willy-T couldn't agree more. 

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