Anyone at home at Krell?

I'm hoping some of you guys are being a bit hasty with your assessments and the talk of bankruptcy. Was there any reason to think that Krell was NOT a going concern before the bereavement? I'm genuinely asking, I do not know the answer.

I communicated with their service dept. back in June '24 and got a quick response and quote for repair to my KSA80.  I decided against sending it back to them, had I done so it would probably still be in a queue somewhere...

Anyway, an institution in the hifi world, let's hope they bounce back soon and y'all get your gear back.

Are any of you guys near CT?

Is my 2,200 miles considered near?

jkhallpa57:

I called the Orange police to go by and take a look.

You beat me to it, you saved me time and effort. Thanks!

I have no real idea on the financial capabilities of Krell. From their BS of a couple weeks downtime until now is a strong signal they are done! I have been a Krell consumer for about 30 years and have enjoyed every piece of equipment I have had from them. I too, like many others, have equipment in for repair, no not the 30 year old stuff.

Whoever is in charge after Rondi’s passing has, in my opinion, managed to destroy overnight, Krell’s reputation. We can only hope that our equipment will be returned to their rightful owners.

I don't understand why the owner's passing shuts down the repair division of the company. Surely they had parts inventory of their own gear in stock and in house.

Perplexity AI reports “After the passing of Rondi D'Agostino, Krell Industries is temporarily closed to allow the D'Agostino family and the Krell team to grieve. The company has announced that it will honor all existing orders and repair requests, although new orders or requests may experience delays of up to 30 days. Krell remains committed to upholding its legacy of excellence in high-end audio solutions and plans to resume normal business operations shortly”.    

I do not know if the above is true or not.  I wish Krell staff would say something.   I have no further info or explanation.   

Was there any reason to think that Krell was NOT a going concern before the bereavement? I’m genuinely asking, I do not know the answer.

@rooze I don’t mean to spread rumors, but on another thread someone mentioned he’d spoken to a former Krell employee who’d left fairly recently and did not say very positive things about Krell’s state of operations. It was bad enough that it stuck in my memory, and combined with how they’re handling the current situation I’d be very concerned if they had my equipment. They’re certainly behaving more like a company going down the toilet than one intending to be an ongoing concern. I know that after this debacle I’d never consider buying a Krell component. Damage done in my book, and it’s just sad all around.