I contacted customer support via their email and unfortunately I received a worthless response. They say they do not have an immediate solution, but has passed the info to product dev and QA for review and consideration in a future update. Sorry, we were unable to provide direct assistance at this time.
THIS IS THE LAZIEST POSSIBLE RESPONSE.
I have done a factory reset, which unfortunately auto updates to the latest defective software version. I deleted and reloaded the app on my ipad. Just to be clear, I have only tried to stream Amazon Music HD. It is very slow when you select an artist and often greys out. Then when I finally get the album and select a song, it often does the same thing again. Sometimes the song will play, but often it takes multiple tries to get it to work. I have not tried anything else since I seldom listen to Radio Paradise or have my own curated lists. Does anyone have experience with the new WiiM Pro or any other reasonably priced streamer. I am now primarily concerned about buggy user software (or maybe its actually the OS)? Funnily, I run a fairly big Sonos set up too and even with their negative publicity about the new app, I find it is so much better than the current state junk app from Bluesound. As consumers, we need to make sure this junk update gets attention and forces them to rollback or fix whatever junk they put out there. So please everyone with issues, send them emails. Just very annoyed with them and especially after the tech support response.