Anyone at home at Krell?

https://www.krell.industries/press/immediate-release   New website.

Nice of them to let their existing customers twist in the wind for a couple months before bothering to release this.  Krell’s service was questionable before this unfortunate fiasco and doubt it’ll get better after this inexcusable PR disaster.  I for one will never own a Krell product after this, and good luck to those who do. 

@soix . Anyone would be upset after what has happened. However, it's not Krell, It's the legal process. The owner passed so there was no, "them" to let their customers twist in the wind.

Just curious as what brand you are moving? The new Krell XD stuff gave me the dynamics I had been looking for and at the same time was non-fatiguing. I'd switch but it would have to be just as dynamic as Krell. The XD stuff is some really great work.  I don't plan to switch however but you know us audiophiles, upgrades are always on our minds.

Succession planning is critical no mater the size of the business. 

Anyone would be upset after what has happened. However, it’s not Krell, It’s the legal process. The owner passed so there was no, "them" to let their customers twist in the wind. Just curious as what brand you are moving?

@bulldogger They’ve been leaking out statements on some Facebook page for weeks, so the legal defense holds no water whatsoever. As for implying I’m “moving” anything — no, and I resent the implication. I have no dog in this fight and hold Krell products in high regard, but this was a total fail as has been their handling of customer service before this as recounted by the experiences of several Krell customers here. I’m glad you’re happy with your Krell stuff, but there are plenty of as good or better options out there that don’t all but completely alienate their loyal customer base (or potential future customers) through absolutely inexcusable communication and/or awful product support. Poor past service and customer support combined with even less great prospects going forward is not a great recipe for future success in my book, but if you or anyone else wants to keep rolling the dice on this crapshoot that’s absolutely your right. On top of that, there have been reports from a former employee who recently left the company of his own accord that the company is severely understaffed and is in trouble operationally, which take it for what it’s worth but on top of everything else is a really bad sign. I could name 10 brands off the top of my head that are more than competitive with Krell products who actually respond to their customers and service their products in a reasonable amount of time, so Krell is a dinosaur of a company IMHO and sadly will likely go under in the not-too-distant future due to their own mismanagement and nothing more. I honestly really hope they don’t because they have a storied past and by all accounts can still offer some very interesting and competitive components, but I wouldn’t bet on them nor buy their products because there are just better-managed businesses out there with outstanding products that I’d rather support than this self-inflicted mess at Krell. They reap what they sow.