Roon isn't stable and they edit their forum to hide it

Thanks.  I agree it's a very complex and sophisticated product, and in many senses that is what attracts me to it.  I tend to adopt something and use it very deeply, which I'm sure stresses areas other users don't touch or stress.

To be clear, my point was not to bash the product per se albeit certainly that was the origin of why I was posting on the Roon forum as I was.  It was simply that Roon heavily moderates and sometimes edits posts and so I couldn't say it there.  The actual post was someone saying that they hope it isn't months before their issue is fixed, and my response is that for some issues it's been years and not months. 

All of that said, I feel I've vented enough. Thanks for the open forum for me to get that out of my system. Now, back to my dual servers...

I have had terrible experience with Roon.

It could not handle my library .

Their support model is atrocious for a product users pay for

It took them 1.5 yrs to figure out it couldn't handle my library.

They would then not refund me for my nucleus or the extra memory they advised me to add.

Terrible company which id put right up there with Comcast.

Thank God for Innuos Sense. Zero issues with my library

ROON SUCKS 

I agree Roon's support model is not geared towards quick response and it's under-resourced.  That may change over time with their acquisition.  I've tried to use it multiple times but their support ideas always revolve around stripping down the network and stripping down the library.  That's significant work...I can see the logic, but that's not seemed to help anyway.

Plus these problems seem to propagate with new releases...fix a problem once and then a similar one pops a few months later. 

I get the sense that, as above, the product is so complex they can't really tell what's going on either. 

My OP was more about the locking down of the Roon forum than the product albeit the product drives the comments on the forum. Roon itself is a mixed experience with extreme highs and lows. 

I've never had this issue with three custom build servers. With present custom build I'm rarely see anything above 5% usage in any particular core, this with Intel I9 processor. ATX board running Euphony OS.

I'd agree Roon forum not much good for troubleshooting, but then vast majority of issues are uniquely configuration based. Any issues I've had were due to operator error.My take is with Windows machines you better have powerful processor and max. services shut down or you may have issues.

Oh yeah, no question, all of these machines have been high powered. At least 6-8 cores and at least 3.6 - 3.8 Ghz base speed, i7 or i9 or AMD "equivalent," and PCIe 4.0 M2 system drives.

To me the issues seem library / database based - in the sense of there’s something in the library that causes Roon to go off the rails on processor power at various times. As above, two possible culprits is high use of Roon Tags (which I do) and having unidentified albums (I have maybe 500). The process of identifying albums in Roon is really cumbersome, and for many it’s just impossible anyway.