Current quality of Rune

@wyboy

Thanks for asking

Apparently I have a unique music library (Roons words)

From the very beginning Roon never worked well for me.

I spent over 2 yeas in that terrible support model trying to get things to work.

Over that time I began to realize the people I was dealing with knew very little about the product.

They initially advised me to buy a nucleus + (I has been using a NUC)

I bought the Nucleus + and though it helped a bit things still were fraught with issues . After like 9 months a was then instructed to add memory to the Nucleus= more $$$$.

When that still didn't improve things I finally got in touch with a Roon person who understood the product (I even dealt with one of the Room founders)

After working with the guy who knew his stuff for 3 months he informed me that due to the unique nature of my music library Roon would be unable to handle it 

Again this determination took 2 years and like $2000 due to their advice.

I then asked for a refund for the nucleus + and memory I bought.

My request was denied as they said Roon worked fine and my library was the issue. I responded that no where in their advertising was mention of Rooms inability to handle certain libraries and given that and the fact over 2 years no one at Roon ever told me that I should get my $$$ back. They said no.

So that's the story of Room screwing me over 

Im a reasonable guy but this was unfair

I then purchase an Innuos unit and the sense app handles my library with no issues And it's free(after you purchase the equipment obviously )

And their customer service is superb. I've even had Nuno the founder help me within 24 hrs.

So Roon is junk and has the worst customer service for anything that you pay for. It's actually worse than Xfinity the cable/internet company which is also atrocious.

Again thanks for giving me the opportunity to tell my tale 

thanks for responding--certainly sounds like you have a unique situation though but it has made me curious about the nature of your library that made it unusable by Roon?

I mean most of my streaming is either albums not in my library or higher resolution versions of albums in my library that i find on Tidal so my library format really doesn't matter--but sounds like you're saying you downloaded (or wanted to download) your library into Roon and then stream it rather than just playing your files or CDs independent of Roon?

@wyboy

I have really just 2 bands I listen to.

Grateful Dead and Phish

I have around 5-6 TB of their music on a NAS

I have 2 folders (one for each band)

Within each folder are folders devoted to each year the bands have performed...both bands have around 30 years of performances.

Within each year are up to 100 folders that are the concerts for that year.

Each concert folder contains 15-25 FLAC files.

I wouldn't think that folder structure is anything complicated but it is for Roon.it amounts to just over 140,000 tracks and I know some Roon users have more than that. It's how I have them organized.

I can't find all that music on a streaming service.

Roon still has no language in their advertising that mentions the fact that it cannot handle all music libraries.

I was astounded how the Innuos Sense App has no trouble at all.

I'm a reasonable guy

Put in your advertising that it can't handle some libraries and then let me decide.

If u advise me over 2 years to spend $$$ to fix issues then refund that money when it's discovered the service won't work for me.

And for Gods sake if I'm paying for your service respond with competent advice within 24-48 hours