Current quality of Rune

I mean most of my streaming is either albums not in my library or higher resolution versions of albums in my library that i find on Tidal so my library format really doesn't matter--but sounds like you're saying you downloaded (or wanted to download) your library into Roon and then stream it rather than just playing your files or CDs independent of Roon?

@wyboy

I have really just 2 bands I listen to.

Grateful Dead and Phish

I have around 5-6 TB of their music on a NAS

I have 2 folders (one for each band)

Within each folder are folders devoted to each year the bands have performed...both bands have around 30 years of performances.

Within each year are up to 100 folders that are the concerts for that year.

Each concert folder contains 15-25 FLAC files.

I wouldn't think that folder structure is anything complicated but it is for Roon.it amounts to just over 140,000 tracks and I know some Roon users have more than that. It's how I have them organized.

I can't find all that music on a streaming service.

Roon still has no language in their advertising that mentions the fact that it cannot handle all music libraries.

I was astounded how the Innuos Sense App has no trouble at all.

I'm a reasonable guy

Put in your advertising that it can't handle some libraries and then let me decide.

If u advise me over 2 years to spend $$$ to fix issues then refund that money when it's discovered the service won't work for me.

And for Gods sake if I'm paying for your service respond with competent advice within 24-48 hours

You kinda got me going.

Apologies 

But why didn't the number of tech support people I dealt with know what the issue was within a few weeks?

It's because you rarely get to deal with the people behind the curtain

You get people that just go down a basic list they have in front of them which takes weeks or months to get through given their atrocious support structure

After all that time of yours wasted you then finally get the privilege of dealing with someone who knows the product

After the 1st year of all this I expressed reasonable frustration to them and they then threatened to ban me from the forum

It is a terrible company and I will still say it's a great product for most users.

The company SUCKS 

@phishhhhh4 You need to meet a buddy of mine here in AZ--all he listens to is Dead and Phish. I"m a fan but not obsessed 😀  I think the reason Roon Support couldn't help you is that there's no good explanation for why Roon couldn't handle your file structure--doesn't really seem that complicated to me so it must have had them scratching their heads.  However, glad you found a solution with Innuos Sense App--but i do think your situation is so rare that's the reason they don't advertise that Roon can't handle certain library structures--i actually think i remember seeing your issue in the support forum lst year?  If everything progressed as you say then i agree with you that Roon should have offered at least a partial (at least 50%) refund on the Nucleus, especially if they promoted it as a solution to the problem-