The lockout is still no excuse for not communicating with customers at all, even if the lockout made it impossible to give each customer specific information about their gear because of the lockout..
Shameful.
Krell Moves to new location
Here is the old location https://sentrycommercial.com/industrial-building-sold-for-2-2m-in-orange/
@roxy54 , +1. Radio silence on such an important aspect of their business is a dead wrong move. They're doing irreparable harm to the customer relations aspect of their business. I know there's a ton going on behind the scenes, but a note of reassurance to their repair customers is a very quick and easy thing to attach to their new website. |
To thecarpathian and hgeifman- thanks for your efforts and research, but I am a bit confused. I was under the impression Krell rented the building along with others and was not the owner of the structure. Hard to believe it was sold to a new buyer who couldn’t do anything including renting it until some issues were solved. That to me would suggest Krell did in fact own the business and it was therefore part of the probate issues. It was a large building with parking that apparently sold for $2.2 MM. seems like a fire sale price, although I don’t know the Orange CT market. I looker up Will Buhler and JF Bicking. He is a managing Partner at the firm. They do strategic advisory work. These are guys that come in when a company is in bad shape and generally try to either put lipstick on the pig to sell it , or look for ways to break it up and sell off parts in the hope the sum of the parts is greater than the whole. In some rare instances they can get the company back as a going concern but that outcome is unusual. These guys get a ton of money for their advisory services and generally a fee based on what the company or parts are sold for. While I’d like to be encouraged by the communication from him to hgeifman, unfortunately I interpret it as an email from the grim reaper. I truly hope I am wrong on this not just due to the equipment I have sitting with them from Q1 this year, but also for the venerable brand. Wonder if Dan and their son would consider merging the 2 companies. Somewhat different focuses for the entities but stranger things have happened. As always, ANY useful or insightful information on Krell would be appreciated. |