Qualified service technicians disappearing! Recommendations wanted

Norman’s in Atlanta

Technicians with tube expertise are declining, and it’s mostly due to poor compensation related to warranties servicing from manufacturers. I spoke to a guy in New York City who is retiring and there’s no one there to take his place so he’s closing his business.

. McIntosh pays its authorized dealers terribly and obviously causes warranty work to be low priority in their shop.

I bought new components from McIntosh a while back and they needed to be returned and fixed and the piece of gear would’ve taken four months to get repaired. Fortunately my dealer was awesome and replaced the component.

McIntosh is clearly falling short in this area and this was ongoing before they were recently acquired. Fortunately they sell very reliable products but all of a sudden we got resale issues of used products which is a factor in buying this companies products. So they need to get there servicing act together and turn repairs around more quickly. This is a management problem and they need to do better.

@rluton call Holt Hill Audio in Lawrence, MA they truly have the best tech around and he's a Luxman, Accuphase & McIntosh Master Tech. Totally rebuilt my MA230 and it's playing better than ever. I waited for sure, but have other gear so wasn't a big deal. Seems close enough to maybe just drive it up

Pete at  Vu’Jade’ Audio Mods and Repairs

I suggest driving up to Boston, and bringing your amp to Goodwin’s High End in nearby Waltham. Working inside that store is Jim Fuller of Fuller Sound. He is excellent with all manner of electronics, and I’ve never waited very long. Worth the drive for great competence. Plus a world class brick and mortar shop.