2. digital
  3. 192752-197209

No response from Aurender customer support

I purchased two Aurender a1000’s. They are nice units, but I sent two emails to support@aurender.com over the last few weeks and have received *zero* response (I checked junk mail as well). Is there a better way to contact them, or is their customer service just completely unresponsive? It's very disappointing considering I just spent $7k with them.

lipdog
audphile1's avatar
audphile1
5,331 posts
 

That’s really odd. I usually get a response from their support team within 24-48hrs. 
Did you go thru Conductor app, Help, Send Remote Support Email?

audphile1's avatar
audphile1
5,331 posts
 

Is there anything anyone here can help you with!

lipdog OP
11 posts
 

No, I just sent a regular email. Maybe I should try that. Thanks. 

lipdog OP
11 posts
 

Thank you. My questions are:

On Conductor v4:

1 - I cannot disable Spotify under the streaming options. I just get this (below) but cannot disable it. How can I do this? [also, is there any way to disable Internet Radio?]

2 - Every time I open Conductor I need to re-select Tidal or Qobuz as my source. How can I have Conductor just keep that selection as a default so I don’t need to do this every time?

Thanks,
Jeff

Spotify is enabled, yet I cannot shut it (see second screenshot)

Screenshot 2024-12-31 at 11.19.52 AM.png

No option to disable (below) when I click on Spotify (above)

Screenshot 2024-12-31 at 11.20.44 AM.png

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