2. digital
  3. 192764-96960

Anyone else ever deal with Tidal "support"?

Well I think I'm about to cancel my Tidal subscription based on their lackluster  "support". First of all, there is no phone support option, as they stated in their email. But they guarantied they'd take care of me. I realize this is the way things are going these days, but if I'd been able to TALK to these guys, we'd have had it figured out in 30 minutes, instead of 30 days!

Long story short, after a month of going back and forth with them, sending screenshots, speed tests, uninstalling the app, re-installing the app, deleting logs and data, they come back today to tell me they no longer support their app in a Windows 7 operating system. Ok,, I get it. But I described my setup in my INITIAL email to them! I think that's just their way of copping out.

When I ask for answers about how they determined this to be the problem, I just get a standard, "We don't support or troubleshoot Win 7 anymore." I never got any technical answers on my issue.

It's just frustrating to get zero answers to my questions...by email.

FWIW, my issue is after a few songs, it will drop out every two seconds, play music for two seconds, etc. etc. I initially thought it was buffering, but realized it was playing ok, just dropping out. 

This only happens on the MAX resolution setting. I discovered this when they told me to try LOW res streaming. I told them I never considered streaming in low res, that's why I got Tidal in the first place, for the HIGH res. What's the point of listening to anything lossless? Viola, streamed fine in LOW res.

So my temporary fix, until I switch services, is to install an older version from my Downloads folder, and just not update it. That seems to work for the time being. I will miss the "lyrics" option of Tidal. It's fun to break out the PA system and sing along sometimes. If anyone knows of a hi-rez service with scrolling lyrics, let me know. 

Thanks for letting me rant. Just curious if anyone else had any dealings with them,

Bob

 

Ag insider logo xs@2xbobdg2000
hgeifman
2,259 posts
 

+1, As noted above, “Tidal does not officially support Windows 7 for its desktop application. The minimum system requirement is Windows 10 or higher. While some users may find workarounds or unofficial applications, the best experience and features, such as high-fidelity streaming, are available only on supported operating systems”. 

tony1954's avatar
tony1954
1,080 posts
 

Windows 7?

Bob. Just because you explained your situation to Tidal support, doesn't excuse you from creating your own problems.

Just because you live in the past, don't expect the rest of the world to help you exist there.

Support for Windows 7 ended on January 14, 2020. Time to upgrade.

hgeifman
2,259 posts
 

@bobdg2000,

The lesson here is very simple. Keeping your operating system (OS) current is crucial for several reasons:

1. Security Enhancements: Updates often patch known vulnerabilities, protecting your device from malware and cyberattacks.

2. Performance Improvements: OS updates can optimize device performance, reduce crashes, and enhance battery life, leading to a smoother user experience.

3. Support and Compatibility: Older systems lose support over time, making them more vulnerable and incompatible with newer applications. Regular updates ensure you benefit from ongoing support and new features.

This keeping your software current rule applies to all devices including your computer, phone, TV, vehicles, etc.

The frequency of software updates depends on various factors, including the type of software and its usage context:

1. General Software: Check for major updates at least once a month to maintain performance and security.

2. Operating Systems: Allow automatic updates unless advised otherwise; these typically occur regularly.

3. Antivirus Software: Update immediately when prompted, as threats evolve constantly.

4. High-Risk Environments: For servers or critical systems, updates should be applied as soon as possible to mitigate vulnerabilities.
Customize your update schedule based on your specific needs and comfort with potential changes.

NOTE: Security Vulnerabilities: Prioritize updates that address known security flaws, especially for operating systems and browsers, as they are primary targets for cyberattacks.

 

mysearcher257
54 posts
 

Had to upgrade to a new motherboard and newer Windows (10) to get past problems I had with Tidal under Roon running in Windows 7.  No problems now.

buellrider97
399 posts
 

The problem here has been answered above. I went from a computer to entry streamer to mid tier streamer at home and the SQ is considerably better. I stream Tidal Hi Res with an AQ USB cable in my new car just fine. As far as Tidal Support they are Flipping Useless ! They’ve been restructured a few times and it’s a pain. Recently they refused my method of pay and blocked my account. I established a new method of pay and lost all my song lists. I did this remotely as I was on the road and wanted music. About 5 months later I noticed I was being billed two rates, the new and the old. One was Apple Pay, one PayPal. I contacted support and had a two week email chain. At the end they said they could not access my pay records in PayPal, and that Apply Pay hides identity information to them. I have a feeling that they were sold or financially restructured and they couldn’t manage their books. This was during the “ No More MQA “ episode. I finally disputed 5 months of double pay by filing a dispute with Apple Pay and received a refund. I think they are a total Cluster F*** , but I still subscribe. I have Tidal and Qbuzz and Internet radio at home. I use Tidal in the car as Siri isn’t supported by Qbuzz. Regards, Mike B. 

More to discover