Dumb lucky perhaps, but we've minimal hassles with our deliveries....but we're a live/work situation and the 'regular' drivers know us personally... and our dog by name, who knows them.
Note I reference 'regular'....when out on vaca or during the holidays' scrambles we get the irregulars that can't seem to find their butt with both hands....
It's my understanding that there's a lot of turnover in that gig....yeah, there's the idiot factor in play in that and those that can't cope with the pressure of it and wading through the combat traffic daily and all day....
If it's pricey or fragile, go pick it up at their facility...if 'noid over it, open it there.
Anything we order that's expensive generally requires a forklift to receive it, or I meet the truck with a hand truck......
Verifying I'm AB Normal, J ;)