2. misc-audio
  3. 192859-1980

Beware - FedEx Drivers are forging signatures for delivery confirmation

In the span of 2 days I had 2 separate deliveries of expensive audio equipment delivered by FedEx. One on the east coast and one on the west coast. They were both insured for the full amount and high dollar values, which triggers FedEx required direct signature by the recipient. In one case the recipient let me know that the driver signed for him and left the package in the snow next to his mailbox. He never made contact with the driver nor signed for the package. In the second case the driver again signed for him and left the package on his porch, and never made contact with the recipient. In both cases everything turned out ok, but this terrible business ethics from FedEx employees.

It's blatant forgery by the drivers, and who is left holding the bag if the package is stolen? It's the driver's word against the recipient. I have a feeling the shipper (in both cases me) would be when I paid for full value insurance. What is the motivation of the driver, just laziness so they don't have to come back for another delivery attempt? I made a formal complaint with FedEx which supposedly they are going to trace down, but I have a feeling this is not going to make a difference.

Things are getting worse and worse these days!

mekong56
sophiemia
6 posts
 

UPS are actual employees of UPS, FedEx drivers are "independent contractors" according to FedEx.  FedEx drivers drive around in the company vehicles and wear the company uniforms but are paid much less than the unionized UPS workers because they are essentially working for a contractor, not FedEx.  UPS has been in court fighting for years to get this "independent contractor" status that FedEx uses removed so that they can compete with FedEx on an equal basis. The old adage "you get what you pay for" is true in this case:  higher turnover and employees who  care less

thecarpathian's avatar
thecarpathian
4,758 posts
 

FedEx drivers are employees of the company and not independent contractors. This was determined by a class action lawsuit that involved over 2,300 FedEx drivers who sued the company for misclassifying them as independent contractors. The drivers had to buy their own trucks, uniforms, scanners, and signage with FedEx logo...

bcg
6 posts
 

Same thing happened to me with a Mcintosh amp, in a Mcintosh box! The idiot left it on the curb. Luckily I got an email that my package was delivered and ran outside before somebody could take it. I sent a scathing report and survey to FedEx, but so far I’ve only heard crickets. 
 

I guess I’m back to UPS, but they’re not much better…

winoguy17
1,149 posts
 

 This is a USPS experience ... Recently sent a package to my brother in NV, Im in NY.  Package was insured with signature required. When I checked tracking it said it was delivered and signed for by my brother .The name was misspelled on the signature ! Needless to say , he never got the package. When I went to the PO to complain that my brother never signed or received the package, I was told that since Covid, drivers have the option to sign for the recipient ! I asked why I was charged for signature confirmation ,they said that's a good question ! You pay your money and you take your chances ...

mekong56 OP
138 posts
 

"The sense of entitlement express here is off the charts.  Delivery drivers (UPS, Amazon, FedEx, etc.) are not highly compensated jobs, yet you people seem to think you can use them to send very valuable goods anywhere in the world.  Most of the time it works, but sometimes it won't.  Think of it as the cost of doing business.  In the long run the public gets what it pays for."

Why is this entitlement to expect a company to do the job you pay them to do? It's pretty simple, we pay them to deliver a package and get a signature as an added service that we also pay extra for (not to mention they require it on their side once the value is above a certain dollar amount). I get what your are saying but when shipping costs are out of control as it is, this is not about entitlement. 

More to discover