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  3. 192752-197209

No response from Aurender customer support

I purchased two Aurender a1000’s. They are nice units, but I sent two emails to support@aurender.com over the last few weeks and have received *zero* response (I checked junk mail as well). Is there a better way to contact them, or is their customer service just completely unresponsive? It's very disappointing considering I just spent $7k with them.

lipdog
willywonka
278 posts
 

They also have an official Aurender discussion forum over on audiophilestyle under MUSIC SERVERS. I know Aurender's tech support hangs out there and have answered my questions before.

marco1's avatar
marco1
565 posts
 

I found Aurender support to be hit or miss so don’t feel alone.  Never did get a response through the app so I would email directly.  With direct emails responses would normally come in a couple of days.

hgeifman
2,272 posts
 

@lipdog

 

I emailed AURENDER regarding your issue described above. Please send an email to sales@aurender.com and they will help you.

Let’s concentrate on getting you connected to AURENDER asap to get your issue solved. Thanks. LMK. 

lipdog OP
14 posts
 

Thank you

lipdog OP
14 posts
 

I checked the updated software and it still doesn't address the issues. And still, *no response* from Aurender after 5 attempts to reach out in various ways. Terrible. 

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