Donaudio, Pubul157
Am not surprised at AA's quick response to your query. A distributor in the US means sales AND income generation. Who does not want that? Try sending them a mail about my problem and what they have done to satisfy thus unhappy customer.
In my case, I sent my AA Capitole to them in July 2009. We are in March 2010 i.e. 9 mnths without being able to listen to it.
It came back to me from the factory in Feb 2010 as a non-working player but AA has yet to send me a correspondence about what could possibly has gone wrong or how to fix it despite repeated e-mails/calls from me.
A new distributor in the US may work for a short while, but what happens when that distributor decides to pack up leave. History is witness and even distributors have blamed AA's lack of customer service/response etc.. Read Audiogon threads and it could not be clearer.
What AA needs is a 180 degree paradigm shift in customer service in such a competitive environment:
(1) understanding customer needs
(2) responding/solving their problems expeditiously
(3) be accessible and always respond positively to their queries/solicitude
(4) error is human, so admit you faults but at the same time undertake to improve the service
(5) never come up in public to cover your faults with lies and stories, and refrain from putting the blame on your customers who form the very basis of your company and livinghood.
ABC of any marketing course... Need I say more?
Am not surprised at AA's quick response to your query. A distributor in the US means sales AND income generation. Who does not want that? Try sending them a mail about my problem and what they have done to satisfy thus unhappy customer.
In my case, I sent my AA Capitole to them in July 2009. We are in March 2010 i.e. 9 mnths without being able to listen to it.
It came back to me from the factory in Feb 2010 as a non-working player but AA has yet to send me a correspondence about what could possibly has gone wrong or how to fix it despite repeated e-mails/calls from me.
A new distributor in the US may work for a short while, but what happens when that distributor decides to pack up leave. History is witness and even distributors have blamed AA's lack of customer service/response etc.. Read Audiogon threads and it could not be clearer.
What AA needs is a 180 degree paradigm shift in customer service in such a competitive environment:
(1) understanding customer needs
(2) responding/solving their problems expeditiously
(3) be accessible and always respond positively to their queries/solicitude
(4) error is human, so admit you faults but at the same time undertake to improve the service
(5) never come up in public to cover your faults with lies and stories, and refrain from putting the blame on your customers who form the very basis of your company and livinghood.
ABC of any marketing course... Need I say more?