I have learned that assuming the worst is not the most productive way to resolve business or relational issues. However, please know I found your post rather funny!
Raven Audio Soniquil Cables: Misrepresented Build & Tarnishing Connectors?
I bought a pair of Raven Audio Soniquil speaker cables a few years back. The connectors broke fairly quickly, and I finally got around to repairing them last week. I was disappointed to discover that Raven Audio is misrepresenting how the cables are manufactured.
The website states that the connectors are soldered to the wire.
However, the connectors on my cables are not soldered. They're just set-screw banana plugs.
I tried reaching out to Raven Audio for an explanation, but they haven't responded. Now I can't say with confidence that I personally could tell a difference in quality due to this issue, but I didn't like that the product is misrepresented.
Additionally, even though these connectors are supposed to be rhodium-plated, they appear to be tarnishing. Here's an image that shows the difference between the part that was exposed to air, and the part that was covered by heat shrink tubing. Does anyone know if this type of discoloration is to be expected with rhodium plated plugs, or is Raven Audio misrepresenting the metals used as well?
I'm guessing this might just be a case of "you get what you pay for" but I'd love to hear if anyone has had a different experience with these cables. Has anyone received a pair that actually was soldered?
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Here in the USA, folks are innocent until proven guilty. I based my favorable comments based on my actual experience with the Company purchasing a $5K amp + various cables.
That is funny. OP, have you called them or just emailed? If not, I'd call them. They are a small company and the main guys also run other businesses. |
Gentlemen, your joint point about the goodness and wisdom of extending the benefit of the doubt is well taken. However, the manufacturer here was remiss on at least two counts: - If they're going to have goods made in China because they're too cheap to make them in the US, that's fine. However, they need to deploy QC, both in-country and at home on finished goods, that's commensurate to Chinese manufacturers' notorious propensity to cut corners whenever you're not looking. Apparently they did not do that. - OP contacted them about receiving goods that are (a) different from the ones advertised (set screws vs expertly soldered, wtf that even means), and (b) of inferior quality to boot (rhodium should not tarnish). The only correct response was: "Yes, Sir, we will have a new pair shipped to you immediately at no charge and may I have your shipping address please?" They did not do that either. Had they, OP would be raving about Raven right now, instead of posting his unfortunate tale of woe on Audiogon for all to read. But there's always more than one side to every story, and I for one would be curious to hear the manufacturer's 🙂
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@devinplombier agree that the OP needs to hear back from Raven. If not, then things change for sure. |
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