2. amps-preamps
  3. 193500-178782

I am sad

I am very sad. Feels like I’m stuck between a rock and a hard place.

My amplifier is malfunctioning. It happens. Just fix it and move on what’s the big deal? Well I’m trying. I need the company of the amp to send me the invoice so I can buy the part and start the fixing. But they don’t reply to my e-mails. It’s been 3 weeks since the last communication. The amp has been broken for 2 months. I just need them to let me pay for the part. I don’t understand what’s so difficult. I’m sad.

 

I’m unfortunately married to the sound of this amp. For example a person married to the Mcintosh sound or the Pass labs sound. My speakers (Summit X) are amplifier picky. They love this amp. I check my email 20x a day hoping to see the invoice. I also check the junks. They had already said the part is available for $300. I’m not even sad anymore. I am depressed.

128x128samureyex
sls883
582 posts
 

Does the manufacturer have a Facebook page?  If they do, you might get some attention there. 

I recently bought a gold bracelet for my wife from Macy's.  It broke. It was defective. Several online chats and phone calls with Macy's. I was told, sorry, you're 11 days past the return period and there is no product warranty. I posted a comment on their Facebook page and shortly thereafter, they offered a full refund and paid return shipping. 

onhwy61's avatar
onhwy61
5,269 posts
 

A public display of self-pity.  MAN UP SOLDIER!  There's no crying in High End Audio.

johnsmith55
6 posts
 

You’re not helping your self by not revealing the name of the company.

samureyex's avatar
samureyex OP
248 posts
 

@thecarpathian "

You're acting like you're waiting on some life saving medicine.

It helps to put things in perspective."

To some people, music is indeed a life-saving medicine. It helps to put things in perspective. Also as previously stated, it's not the waiting, it's the wait without knowing when. 

grislybutter
3,529 posts
 

I have a lot of experience dealing with non-responsive customer service (mostly successful). You have a lot of options you haven't explored, turning this issue into a life-threatening trauma on this forum is not one of them. 

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