2. misc-audio
  3. 193681-2402

Shipping speakers from West Coast to East Coast

About 3 weeks ago I paid for a pair of large floorstanders speakers. The demo pair was at a dealer and I added $500 towards shipping. Of course the large speakers have to be shipped by freight and probably would cost a lot more. I told them that I would add to the $500 towards shipping, but they have to let me know how much $. Well, three weeks have passed and the speakers have not shipped. I called the dealer last week and I was assured (again) that the speakers are packed and ready to go, but they have not found a reliable shipping company. Hmmm, you would think that a high end dealer that receives large speakers would have an agreement with at least one freight company to be able to send out equipment to costumers that are not local. I know that the audio store is in the process of moving, and that might have impacted the shipping of products. Bottom line is that I paid in full and the speakers are sitting in boxes (I was told) in the dealer's store and I still don't have an update. The dealer has plenty of positive feedback and I don't doubt that they are keeping their word, and also that they're busy with moving. Is it unreasonable for me to ask for a refund?

iasi
fatdaddy2
459 posts
 

Sorry dude.  If you're dealing with a company that is in the process of moving, you are down in the noise.  Hold your water.

mattw73
133 posts
 

Bummer. Gets irritating patiently waiting on a luxury item that is bought & paid for.. especially when you've already coughed up a decent amount for shipping. 

I think 3 weeks is ample "understanding" time given for his move. Due to it being a luxury item I get that the speakers aren't a life or death matter but the part of your story that sticks out is the excuse or reason for the delay. Can't find a legitimate shipping/freight company? Well that is just insulting. 

Like others have mentioned I would take the timetable approach. Giving them X amount of days to ship or full refund please. Worst case scenario is you could probably set up the shipping yourself..& maybe ask for a minor discount for your time & aggravation. Let them know the words of West Coast legend Big Worm..& that playing with my money is like playing with my emotions. 

curiousjim's avatar
curiousjim
5,366 posts
 

I’ve used Estes twice with good results. I did pay extra for front door service and it was worth every penny.  The last shipment was from New Hampshire to inside my front door in less than 48 hours.

Could not be happier.

devinplombier
835 posts
 

It would be good to hear the seller's story.

tmortsd's avatar
tmortsd
46 posts
 

In what west coast city is this dealer located, lots folks here from all over, perhaps one of us could verify your speakers are where they’re supposed to be….

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