He has a good reputation and does a lot of business. However, now that he's very successful, he doesn't need your business and that's exactly how he treats you. I was ready to make my first purchase from him and had him on the phone. Any time I buy something from a new place, I always ask a couple of difficult questions. He's 3000 miles away and I like to get an idea as to how I'm going to be treated after I give him money. They're always great before you buy something. Nothing I said was insulting or out of line, and he just hung up on me. I understand that for him, an $8000 preamp is a nothing sale given how much business he does, but I still expect to be treated like a customer. My main reason for buying from him is I know he saves some of his better tubes for customers that buy components, and not just tubes. Cable Company is a dealer for the same preamp I wanted, so I bought it from them the next day. And I'm glad I did because they're customer service is among the best in the industry.
