Ditch that dealer, if he really is one. Done.
New buy, no return policy
I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.
I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled? Other dealers from which I have purchased new speakers have had 30 or 60 day returns, no questions asked.
I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.
Any guidance, opinions or advice?
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- 89 posts total
@inna Yeah, there are so many customers out there that brick and mortar dealers are flourishing and popping up all over. 🙄 Again, you’re living in opposite world and those relatively few remaining dealers (and still shrinking) now more than ever need to bend over backwards in service to set themselves apart and justify their existence or they will die at the hands of online upstarts like TMR as so many others have. It’s not like the 70s or 80s anymore when B&M dealers were the only option, so every customer they can get is critical and need to be treated accordingly or they will learn that lesson the hard way just as this dealer did. |
I find it interesting that no dealers participated in this thread. It would be interested in hearing from a dealer as to the actual logistics of transporting and setting up 200+ lbs loudspeakers for an at home demonstration. Do they crate the loudspeaker? How many people are involved in the delivery/setup? What's the time limit on the demo? Are any fees involved? Does an at home delivery effect any discounts you might offer? How do you qualify, if at all, the customer? How do handle if there is some damage to the loudspeaker? Just curious. My initial reaction to this thread was that the OP was asking for a lot to get his home demo, but based upon others' comments, may be that's the norm or at least the expectation of buyers of $30k plus loudspeakers. The customer's always right? |
soix, exactly, we should go back to the 20th. century and start doing things the right way again. Internet commerce is good for cables and used equipment. Stop buying new equipment on-line, no matter the price, just stop it. I believe in the equality of dealer/customer relations regardless of how expensive or not the item is. By the way, TMR appears to want to monopolize the Audiogon market. I don’t need them and won’t buy anything from them. Kind of Amazon for audiophiles. |
- 89 posts total