Thanks for great and thorough advice and steps to ensure protection and prevent loss. I was the buyer and the shipper in this deal. I used my FedEx online login and my linked credit card to schedule and execute shipping to myself so that if anything went down, I would be in the driver's seat to push a claim through. I have been burned by UPS damage and a unhelpful, poor packing seller previously.
FedEx tried to brush me off - stating I was the recipient and had no rights but when I informed them to dig deeper the dismissive claim person on the phone went pretty quiet (still sent me a denial letter afterwards). I worked with the seller at length to pack these and am positive the packing was above factory standards. Pictures were taken at every step of the process to prove packing materials used and protection against damage. Also, I took about 50 as I was unpacking them to reveal the mauling or all corners.
FedEx tried to brush me off - stating I was the recipient and had no rights but when I informed them to dig deeper the dismissive claim person on the phone went pretty quiet (still sent me a denial letter afterwards). I worked with the seller at length to pack these and am positive the packing was above factory standards. Pictures were taken at every step of the process to prove packing materials used and protection against damage. Also, I took about 50 as I was unpacking them to reveal the mauling or all corners.