What can cause noise with my Wadia 381? HELP


My new Wadia 381 CD player (modified by a well known company in Minnesota) has exhibited a reproducible noise problem since it was new. There is a ridiculously high noise floor that sounds like hiss, louder in the left channel. But ALSO, there is static noise that sounds much like scratches on a vinyl disc that are NOT constant but recur with regularity. I can e-mail a QuickTime video to anyone who is interested that demonstrates the noises quite clearly. Just to rule out various causes, I have swapped out interconnects, amplifiers (solid state and tube), and speaker systems. In addition, I took the Wadia to a different house with no cable TV, all appliances unplugged, all fluorescent lighting turned off and the NOISES ARE STILL THERE! I SENT THE 381 in for service and they claim that the unit functioned perfectly--no noise. I am at my wits end because a very expensive Wadia 381 with mods has a very reproducible set of noises that everybody on the planet that has been in my house can hear with any system equipment that I own. But I am getting nowhere with the dealer regarding this problem--I am told that the unit checks out and it is my problem. I fear that when I send the unit back in again for service for another $100 shipping, I will once again get the "no problem" diagnosis. The dealer had the unit running for hours and claim they NEVER HEARD A SINGLE NOISE. For whatever reason, the burden of proof of what is clearly a Wadia sourced issue seems to be placed squarely on my shoulders. Any input from the community will be appreciated.
128x128cathealer
May i say a thing here!
Have you contacted Brett from Wadia?
I suspect that this is one of your two current conveyors.
If this is the case, they change both. It is quite alot of work. I suggest you call Brett at Wadia and explain this.
It really sounds from how you describe this, that it is the current conveyors that needs to be replaced.
They are actually updated so you'd probably get new better ones and this do affect the sound you hear (i do not talk of noise compaired to noiseless.)

Let me know when you called.

Hope it works out now, just keep calm it'll be solved;-)
Hi all ! So , the unit had noise problems when it was new and you still sent it to be modified ? I dont think I would blame Wadia or the guy who modified it . Too late in the game . Should have sent it back in the first place . Sorry not helping but this is nobodys fault but yours .
Why do you think the dealer owes you a new unit? As Brad stated above, this one's on you my man. You take the hit when you have non factory modifications done, that's just the way it is. I hope you can get the unit fixed but it's going to be on your dime.
I BOUGHT THE UNIT NEW FROM THE DEALER WHO MODIFIED IT BEFORE I EVER TOOK POSSESSION OF IT.
THE DEALER MENTIONED THAT HE SUSPECTED that there could be issues with the current conveyors but he never followed through with a repair. The reason: he claims he could not reproduce the problem, which is absurd. At the very least, the hiss or noise floor is very obvious--just turn up the volume on the amp without playing any media and there it is, and much louder in the left channel. Sometimes there is the static noise as recorded and posted in the youtube video, but it is not always present. But when it is, you can easily hear it, even during playback of low volume material. I can contact Wadia again, but they insisted that the Dealer, with whom they have a "working" relationship, should perform the repair; Wadia will supply the parts needed under warranty under those circumstances. Remember, I NEVER actually RECEIVED and used this 381 BEFORE it was modified. Perhaps that was my biggest mistake--it was probably good enough without the mods. But the fact is that the seller/dealer recommended these mods. I have had a positive experience with this dealer before when he repaired/modded a Wadia 8, so, I agreed to allow him to mod the new 381 before I every used it. After modding the new 381, he shipped it to me. The noises that are still there (static, hiss, noise floor issues) where there from day one. However, I attributed the noises to my old tube amps which I eventually sent in for "repair"/adjustment. Weeks later, when I received my amps back, the NOISES WERE STILL THERE. It turns out my equipment was fine IN THE FIRST PLACE--the Wadia was the source of the noise since it first arrived on my doorstep. All the rest is history. I cannot even get a phone call or e-mail back from the dealer at this point. Many people in this forum have used this dealer. Unbelievable.