Sony BDP-S1 Blu ray player

Folks, just thought you'd be interested to know that the firmware DVD was never shipped. The total incompetent staff at Sony Customer Relations couldn't tell me when the order was or will be shipped, no tracking #, etc. They did charge my credit card and assigned an ID event # but that's about all they did.

After about 6 seperate phone calls resulting in a total waste of time, I finally got to the right person and insisted on a refund. I'm being sent a check for $6.50 in 6 weeks !! Can you believe this absolute nonsense and total incompetence? Don't bother ordering any firmware update DVDs from Sony. What a joke.

If you go to Sonystyle, you can download the firmware update and burn your own copy. That's how I did mine. Click the online support tab, and work your way through it. It's still on there, I just checked.

Jamie

Jamie

Thanks. I actually tried that first a number of times and do have a DVD burner but it just simply wouldn't work on two different PCs. I can't explain it but I did try that first. It wouldn't recognize the drive of my DVD writer drive when it was ready to copy. This entire experience was a total waste of time. But thanks for the recommendation.

I remember having an issue burning one the first time I tried also. I can't promise I can get it again either, but I'll try. If you shoot me your mailing address, I'll see if I can get one, and send it out to you. If not, I'm a Sony dealer, so, maybe I can get our rep to send me one. You can reach me at zydo1966 at yahoo dot com.

Zydo, many thanks for the offer. I'll send you an e-mail.