2. digital
  3. 1344560021

Where to buy Metrum Octave?

So I was denied a Metrum Octave by Hifi Heaven because I couldn't return their call the same day to make the purchase. This after waiting patiently for 6 weeks for something that they supposedly had 3 of in stock at time I made my order. I waited patiently as they explained that it was in customs each of the 3 times I called them fully agreeing that it was out of their control and not their fault. Then when they did receive it, they left me a message to call them back on their last unit. Unfortunately due to a work deadline I was only able to call them back the following day at their opening time. They tell me "I wished you called back sooner because it's already been sold".

While the individuals I spoke to were nice, I'm very disappointed that they didn't reciprocate a smidgeon of the patience I asked of me. Come on now, I'm made to wait for 6 weeks but they can't even wait a full day?

So now I'm seeking suggestions for an honest and reliable dealer that have or might have the Metrum Octave for sale.
huynhh1
huynhh1 OP
11 posts
 
I decided to go direct and ended paying $904 (with today's exchange rate).

It would be interesting to see how far behind my order is compared to Sibelius' order from Hifi.
sibelius
256 posts
 
Will post when mine comes in. Even with a delay that's some nice savings by going direct.
huynhh1 OP
11 posts
 
Cool, I'll report when mine comes in too.

Hopefully the delay turns out to be overstated and it actually arrives sooner (as in Vicdamone's case).
sibelius
256 posts
 
Just wanted to let folks know that Hi-Fi Heaven sent me a shipping notice on the Metrum Octave. I'm scheduled for delivery on August 28th. If anyone out there wants a Metrum, now is probably a good time to call as I assume they still have available product.
huynhh1 OP
11 posts
 
Hifi Heaven must have remembered my plight and reached out to me to offer a discount on a unit. I unfortunately had to decline it since I've already placed my order with Metrum.

I included a link to this topic in my reply in hopes that they'll read it and will work to prevent my issues from happening to other folks. I hope I'm not being an ass for doing it that way.
More to discover