Customer Service


We are so quick to identify receiving poor customer service from high-end companies, that I just wanted to post my positive experience with Bryston. I've been in this hobby for 20 plus years. I've owned several Wilson Audio speakers, Parasound, PS Audio, and a few others. Let me just say emphatically that Bryston has the best customer service that I've ever experienced. I recently purchased a BDP-2 and had a few questions. I was put in contact with Gary Dayton of Bryston and he has gone above and beyond what I expected. I talked to him several times and he volunteered to help resolve an issue way after hours. This is what all companies should strive for...the bonus is the BDP-2 sounds fantastic!
ricred1
John Tucker of Exemplar Audio also belongs on this list. My experience with him has been outstanding.
PS Audio. Had problem with PWD Dac II (which may have been fault of IC) but they were as responsive, pleasant and accommodating as one could wish for. They were so nice I upgraded to DSD and have been happier ever since. Kudos.

Neal
Bryston, Pass Labs, PS Audio are the best I have ever encountered.
How a company treats a customer AFTER the sale, (or when things go wrong) is what impresses me.
My recent ongoing repair with Cary Audio has left me unimpressed. So many excuses...