Help with Pono?


Can anyone help me get my Pono to load music onto the SD card? I've written to the Pono Help folks 4 times now and the problem still isn't solved (they seem pretty clueless). Maybe I just don't understand how to do this. The tutorial video seems to imply that when loading music, I can drag files to the SD card, but the SD card isn't showing up near the place on the lower left of the screen where I drag and drop files to the Pono itself, which has worked find.

FWIW, I'm pretty impressed with this thing otherwise. Sounds a lot better than my old iPod or newer iPhone. I'm really surprise so many people haven been negative about this thing. Although I definitely think their communication with customers and instructions for how to get the most out of it need to be improved.
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To start off with, I assume that when you say you're trying to drag and drop files to your sd card, you're doing so while the sd card is in the Pono player. If that's the case, it would probably be easier to just remove the sd card from Pono, and connect it to your computer directly. You would then put whatever files you want on it, remove it, and put it back in the Pono player. But to do this, you'll have to get a micro sd to sd adapter, like I mentioned in my last post. Also, if you don't have a regular sd card slot on your computer, you'll also need to get an sd to usb adapter. Both of those pieces are very cheap and you should be able to get them at a place like Best Buy or Walmart.

I have the exact same setup with a tablet that has a micro sd card. Its a pain to transfer files to the sc card while its in the tablet, so I just pull it out and plug it into the computer directly. I know it may sound complicated, but after you do it once, you'll see that its a fairly simple process. Keep in mind, that the sd card is just another disk drive. It works just like a hard drive or a usb drive.
all you need to do is put the card in the pono and hook the pono to your puter with the provided usb cable. You will see two drives...the Pono internal and the card drive. EZ. this is the easiest way.
Is your SD card real or a bootleg? If you bought it off ebay at a rock bottom price chances are it is a bootleg SD micro card and basically good for nothing. If you bought it at your local computer or electronics store it should be fine.
Question:
If I don't own a Pono, is it still possible to download some of the High Rez Neil Young selections from the Pono site?
I tried it, but it seemed to be looking for my Pono player.
Thanks to all for your suggestions. I was able to make it work by transferring from my music NAS to the pono disk without using the pono softward, as Cerrot suggested. Now all is fine.

Ozzy, buying music from the Pono site doesn't require a pono player. You can buy just as from any site, but you do need to install the Pono software to download the music -- and then transfer to whatever folders you use for your music library. It's pretty intuitive, even I was able to figure it out. There may be other ways to download, but I'm pretty sure you need the Pono software, which if free.

fwiw, Neil's high rez albums are consistently very good, nice improvements over CD.