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Where does a sellers responsibility stop?

I have a ethics question that I need some input about. I just sold my pre amp to a buyer who made a local pickup. The pre has always worked flawlessly. He demoed it and then we took it out of my system. I started to remove the top to take out the tubes and pack them as they were when I purchased the unit. He said not to bother and so we packed it in all the original boxes.
He called me 3 hours later and said that the pre amp doesn't turn on. I told him that it had never had a problem like that before but, he was welcome to return it. He seemed really miffed at me like I cheated him. Now the problem is, I will be refunding his money but, how will I know that he didn't drop or short out or whatever the unit ?
Did my responsibility stop once it left the door?
agaffer
danielk141
489 posts
 
Welcome him to the land of tubes. What did he expect?
The reliability of solid state?
I brought home my Rocket 88 (with all tubes removed).
I re-installed them carefully & watched one of the EL34s turn frosty white on start-up. I replaced both tubes w/a matched set & moved on.....

This gentleman probably does not have any experience w/tubes...
swampwalker's avatar
swampwalker
5,138 posts
 
Agaffer- Hats off to you for dealing with this difficult issue in a very responsible manner. I'd deal with you anytime. A creative and way cool solution.
plato
1,543 posts
 
Agaffer, the way you handled this touchy situation is admirable. I'd buy from you anytime, without hesitation.

Best regards,
Plato
warrenh's avatar
warrenh
2,299 posts
 
Agaffer, you're a gentleman and a scholar; and there's not many of us left...you were a cut above. Nice to hear....
deano
77 posts
 
Agaffer- I think we are all curious as to what the outcome will be. Please post an update when the unit returns.
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