Schroeder vs. Triplanar VII Sonic Differences

Although, I truly love my Teres 255/triPlanar/XYZ Airy3S/SB/Trumpet w/S&B setups. I have to say, however, that I am somewhat confused by this mfg's. customer service or lack there of shall I say. Please read on:

About three months ago I bought the new TriPlanar VII from the very kind and thoughtful Mehran of SoraSound. After a tenacious set up, I discovered that I was missing the anti-skate weight and unable to finish adjustments. It was not until well after CES that I received the missing weight. Early in Jan. 06 I spoke to Tri Mai regarding the cueing mechanism and resulting drift from my new and latest edition of this tonearm, the TriPlanar VII. He offered to send me diagrams and his special tweak regarding the anti-skate defeat and alignment, which is supposed to help in this problem. A problem that has been addressed a few times here on AudioGon and AA. When I mentioned the simple fix discovered by Chris Brady of Teres Audio, he became irate and confided that he is not an engineer and no real ability to re-design the mechanism. Since, then I have spoken to several about this issue among them our very own Doug Deacon, who sympathized and was very interested in what Tri agreed to send me. Now, two months later I still have not heard a word from him, in fact, there seems to be no communications with him, at all. I mean he won't answer emails or even answer his phone in the past few weeks.

Now, here is a fine sounding tonearm that has an inherent problem that is not being addressed by the mfg., whose support and quality assurance seems to be less than stellar!! This is a concern to me as with the high prices of good vintage vinyl these days I shouldn't have to worry about ruining my investment in vinyl with an in-accurate cueing mechanism, not to mention the poor service I am experiencing from this mfg.

So, I ask again...What has happened to TriPlanar??
Will they going to take a responsible role in support, address the issues of quality control and offer an update to solve this cueing problem? I am now the second person I know of that received a new arm with missing parts. For me is the issue of the fine adjustments of my arm, I am still having issues with distortion, a symbalance in the right channel, which is maybe the result of the anti-skate adjustment or alignment?

Here I am still waiting after three months, what is going on here?

Aoliviero,

Cello, Teres, Thom Mackris and I have offered detailed sonic comparisons of these arms several times. A search should turn up those posts.

You asked some shrewd questions, which indicate you've already got a handle on the key differences.

Will a Schroeder deliver dynamics, punch, bass suited to Rock music?

Yes, absolutely. Frank Schroeder enjoys leading edge electronica. If his arm didn't rock he'd fix it.

But a TriPlanar VII will do it slightly better.

Will a Triplanar deliver natural, timbral accuracy?

You'd better believe it, at least with a top level ZYX. I'm spinning Solti's 'Siegfried' as I type, and Fafnir sounds as real as any dragon I've ever spoken with!

But a Schroeder Ref will do it slightly better.

Are both these arms suited to the same music?

Yes, depending on the cartridge.

IMO neither arm is "better" than the other. They are more alike than different, and either one's small differences could be preferred by certain listeners or in certain systems. Do you prefer Art or Science?

***
Like Diamond007, I'm distressed by the poor support from the current owner/builder of Herb Papier's wonderful arm. Improvements suggested by multiple owners are ignored. QC and consistency often fall well below standard for a product at this price point. Ship dates are missed. Communications from both dealers and owners go unanswered.

Two years ago I encouraged Mehran to carry the TriPlanar, thanks to its wonderful synergy with all the top ZYX cartridges. But if Tri-Mai doesn't get his act together he could destroy one of the finest products in the history of audio. Anyone interested should buy one before that happens. Assuming you get a fully working copy it could be the last arm you'll ever want or need.

Cello once asked Paul and me if we'd take a Schroeder Reference for our TriPlanar VII in a straight trade. We both agreed that we wouldn't. It's truly that good.

Doug

Andrew- I've not had the pleasure of hearing a Schroeder but I will tell you that one evening at Doug and Paul's, we listened to everything from country/bluegrass (Trio- Ronsdadt, Parton and Harris)to classical instrumentals, to classical vocals to jazz instrumental/vocal(Louis Armstrong). It all sounded stunning. I'm very disappointed about the support issues, because I passed up the opportunity to buy one used recently.

I made a comparison some time ago, I prefered overall the Triplanar, High Frequency Area has more information and detail, the Schroeder can create a different kind of soundstage. But it is more or less dependent on your system, on your cartridge and much more important on your phonostage.
What is also important to get the most out of it, is the Ability for the User to adjust the cartridge properly. And here are real differences, the Triplanar is very easy to set up, with the Schroeder it is a task.
I got now the new Phantom and that's THE one to go when you want to adjust a cartr. for 100% to get the most out of it. And both, the Tri and Graham work always in every condition, not matter, hot, sticky, rainy or whatever.

Hi Andrew,

The choices between Schröder and Triplanar were eloquently and concisely stated by Doug. I've clumsily attempted to say exactly this on more than one occasion. That's our story, and we're sticking to it.

I'd add only one thing to Doug's comments - something I make a point of emphasizing to everyone who asks me about these arms.

I've noticed that different people relate to or interact differently with each of the tonearms. Some find the Schröder to be easier to set up, while others relate better to the Triplanar. Both arms are straight-forward however.

Because Frank's arm is so innovative, the user will most definitely benefit from a guided tour, but this is not to say that it is difficult any more than the Triplanar is.

I think setup should factor strongly into the decision, because the arm that you interact with best is the arm you will set up best, and guess what? They are both so good, that the one you set up best will be ... you guessed it ... the best ... at least as far as you are concerned, which is all that matters.

I don't know how to respond to the "cueing drift" comments because I've never experienced this. My experience tells me the that there is no design flaw. Quality issue? Unfortunately, I have no way of getting valid statistics.

In defense of Tri Mai reacting to design suggestions, I'm sure that his experience matches up mine. Sure, I have some suggestions for him too, but the fact of the matter is that it is a top-tier product exactly as designed.

You'd be amazed at the number of suggestions I get from people - many of them being great ideas - some of which I've either previously considered, planned for the future, or come to the realization that being a small operation, the path might never be explored.

Oh yeah ... Jackson Hole currently has a 97" base with more snow on the way. You're making me seriously consider playing hooky mid-week to join you, but alas, I have an out of town guest coming into town.

Cheers,
Thom @ Galibier