SCHEU Premier substitution

I live in Europe and contacted the factory directly twice (Mrs Ulla)
No way !
They don't care about my mails.
Thanks

Hi Ad010685,

As you've noticed, Scheu has introduced a new website not too long ago and not everything works properly on it, so emails may not be getting to them.

From your post on Audio Asylum and Inmate ID, I see you are in Italy. As Restock mentioned, try sending an email(instead of phoning) to Hudson Audio, the US distributor for Scheu.

I talked to him a few weeks ago and he had just received a shipment from Scheu. Tom's a good guy and will help get you the new armboard. He can be reached at huds143@aol.com

Darkmoebius, many tks for the advise. Wrote mail to Tom right now.
Will let you know how it end.

But still scheu confidence is lost
Cheers

I had a problem with Scheu motor about a month ago.
Although they were a bit slow to respond to my e-mails they did fix unit. It took about 2.5 weeks for me to get motor back.

I'm in Dayton OH USA.

Sergey

I can understand your frustration, Ad010685. But, don't give up so quickly, the performance of the table is incredible. Really on par with the other tables you are considering at a far lower price. I have two Premier mkII's (one w/ 50mm & 80mm platter) and also the Scheu Tacco tonearm.

Check the post on AA from Marco of Soundscape HiFi (also Scheu dealer), Scheu has been busy introducing a brand new turntable. Here's the photos and news from the Frankfurt Analog Show that just happened.

Marco has also offered to help contact the company on your behalf. Somewhere between Tom at Hudson and/or Marco, they should be able to get your armboard to you quickly.

It may just be bad luck that you tried to contact them at this time. I have always had prompt and curteous responses to any of my inquiries, so you experience seems to be a little out of character for the company.