My Teres 350 is on the way

Poor customer service is never the hallmark of a successful business, no matter how good the product. Not to question Mr. Schroeder's work ethic but he is clearly a better audio engineer than business man. One would think for the price of the product he could hire a minimum wage subordinate to answer his emails.
It would be a shame if this shortcoming was the ultimate undoing of a company that - by all reports - makes an exceptional product.
I hope someday to buy one but I would never tollerate 14 months without a word from the supplier. I wish you luck Indigorose and look forward to the report on the Teres!

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Jaybo/Jyprez,
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Have either of you heard a Schroder Reference on a Teres, Galibier, or Raven TT with a great cartridge like a UNIverse or Dynavector XV1-s and a great pre-amp ?
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Rgds,
Larry
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No, but I can only imagine it would be like heaven from the comments posted on by owners on A'gon. Are you offering invitations to hear yours? I'm in the market for a new TT / arm / cart over the next 6 mos. and the Schroeder would certainly have been on my short list but for the service concerns expressed here.

Jyprez,

I would be happy to extend an invitation to you so you can hear a Schröder arm.

I think you may understand the supply/demand situation for the Schröder a little better after you hear and see one. While much ink has been devoted to how the Schröder sounds, not much has been written on the high level of craftsmanship that is delivered. The attention to detail that Frank puts into each and every arm he builds is really quite amazing and therefore time consuming. If I could swing it, I would hang an extra Reference on the wall as art, although that would be akin to owning a Porsche Carrera GT and not driving it...fast.

Merry Christmas, Steve

Dear Jyprez,
Just for the record. I never left anyone's mails unanswered for 14 months. If mails from a specific individual/server are blocked by my provider or the firewall, why not give me a call? Many audiophiles have done this, quite a few of them to gather tips on future system upgrades totally unrelated to my tonearms. I don't think spending up to two hours on the phone per DAY(!) answering questions deserves to be called poor customer service.
I do experience my own emails(replies) being blocked by the recipient from time to time. What would you do in such cases?
A minimum wage subordinate, as you like it to call would certainly NOT be able to answer all these questions with the same expertise or devotion. But you may be right. I should consider hiring low wage helpers or better, start a production line in China(or any other low wage country that gives a d*#n about workers rights or the environment), so that the world would be enriched by yet another mass-produced item that is a mere shadow of what it was intended to be. No lead time, flashy advertisements, dealers that offer to undersell their competition, all the blessings of todays fast way of doing business....
Now, from my point of view, that IS the ultimate undoing of a company.
I'd rather keep on producing something I can stand behind, something you don't see flogged on ebay or other sales platforms, something that, most importantly, will make you smile...
My apologies for sounding defensive, but I mailed those (2) people who said they never got a reply. Did I get a reply? No! Only so much one can do.

Still enjoying what I'm doing, despite the madness...

Frank Schröder