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Acoustic Sounds Customer Service

I recently made my first purchase from Acoustic Sounds- 3-180 gram LPs and 50 of their poly lined inner sleeves. LPs are fine, but the sleeves were warped when I unpacked. I split into little piles to see if they would relax but never did. They bundle up when you try to put an LP away. So I did receive an RA from A. Sounds, but they refused to pay shipping back. I realize companies have policies but when they clearly have shipped an inferior or defective product, I believe they should look outside their policies and take care of the customer. So now I'm looking for another company (Music Direct?) to buy my analog from and also some inner sleeves that will lay flat. I know there's a recent thread on inner sleeves and I will read for recommendations. Anyone else unhappy with A. Sounds service?
ehaller
jtimothya
612 posts
 

I buy all my sleeves here: Sleeve City

I've made maybe 5-6 orders. They sent me the wrong product once; I called and they shipped me the correct product and said to keep the wrong order.

This is not a comment on Acoustic Sounds, from whom I've had good service.

Tim
kurt_tank
1,189 posts
 
I buy the MFSL sleeves from Music Direct, and I have never had a problem. They are somewhat expensive, ($20 for 50),but if you buy them in bulk, the price is fairly reasonable, (200 sleeves for $60, I think, based on memory).

FYI, I have bought some used records before that did have some generic sleeves that were, for want of a better word, "warped". It was annoying enough that I threw them away, and replaced them, so I can see where you are coming from.

Good Luck!
pawlowski6132's avatar
pawlowski6132
592 posts
 
Dan_ed;

I only have the facts as stated in the original post;

1. Received defective sleeves. CERTAINLY PLAUSIBLE
2. A.S. agreed to take them back. OF COURSE. WHY WOULDN'T THEY? EVERY OTHER COMPANY IN THIS COUNTRY WOULD.
3. They would not pay return shipping. I COULD SEE BOTH SIDES HERE.
4. Ehaller's not happy and wants to find another retailer. GO FOR IT. I DON'T CARE EITHER WAY. WHY DO YOU??
randyk
70 posts
 
I know exactly what Ehaller means by 'warped' sleeves. I had the same experience, even with the more expensive Nitty Gritty Poly Sleeves I purchased from Music Direct a couple of years ago. I returned them at my expense and requested MFSL sleeves instead. Aftermarket paper sleeves are simply not the quality of the EMI, DGG, Decca and Philips of the past.

I stick with MFSL and Bags Unlimited's rice paper sleeves.
If one still prefers a polylined paper sleeve, I have found the ones manufactured by Bags Unlimited to be the most flat with the best fit and finish.
kublakhan
718 posts
 
I ordered sleeves recently from Music Direct and they were bent because they weren't flattened out in the shipping box and bunched up inside. Is that what you're talking about? It did make them more difficult to use but I figured once they've be around an LP for a while they will be fine.
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