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Acoustic Sounds Customer Service

I recently made my first purchase from Acoustic Sounds- 3-180 gram LPs and 50 of their poly lined inner sleeves. LPs are fine, but the sleeves were warped when I unpacked. I split into little piles to see if they would relax but never did. They bundle up when you try to put an LP away. So I did receive an RA from A. Sounds, but they refused to pay shipping back. I realize companies have policies but when they clearly have shipped an inferior or defective product, I believe they should look outside their policies and take care of the customer. So now I'm looking for another company (Music Direct?) to buy my analog from and also some inner sleeves that will lay flat. I know there's a recent thread on inner sleeves and I will read for recommendations. Anyone else unhappy with A. Sounds service?
ehaller
randyk
70 posts
 
I know exactly what Ehaller means by 'warped' sleeves. I had the same experience, even with the more expensive Nitty Gritty Poly Sleeves I purchased from Music Direct a couple of years ago. I returned them at my expense and requested MFSL sleeves instead. Aftermarket paper sleeves are simply not the quality of the EMI, DGG, Decca and Philips of the past.

I stick with MFSL and Bags Unlimited's rice paper sleeves.
If one still prefers a polylined paper sleeve, I have found the ones manufactured by Bags Unlimited to be the most flat with the best fit and finish.
kublakhan
717 posts
 
I ordered sleeves recently from Music Direct and they were bent because they weren't flattened out in the shipping box and bunched up inside. Is that what you're talking about? It did make them more difficult to use but I figured once they've be around an LP for a while they will be fine.
maineiac
649 posts
 
I have the same frustration, me having to pay shipping to return a defective item, hardly seems fair, but that is the bargain that I struck when I decided to purchase from Acoustic Sounds. If you look at their return policy, this is very clearly spelled out.

You don't ask your local brick and mortar store to reimburse you for gas money when you bring back an item to them do you? Hopefully, the incidence rate is acceptable and when it does happen it is not worth worrying about. I see the principle of the argument but in balance it doesn't really matter - at least to me.

I have had nothing but great service from AS and MD, they are a fantastic resource and I feel like I am treated fairly, especially since they are clear about the return policy.
dan_ed
2,451 posts
 
You don't have all of the facts. Just what Ehaller is posting.

I don't care who anyone buys from. I've bought from all of the vendors listed here. That is a completely different issue than to say "I didn't get my way so I'm going to suggest they don't treat people right."

Yeah, he's got the right to say that. I've got the right not to suffer foolishness at the expense of a business I hold in high regard.
taters
1,149 posts
 
I have had great customer service from Acoustic Sounds. I bought a few records recently that the sound quality was not to my liking. They took them back and gave me full credit. I did not mind paying the shipping cost whatsoever.

If I buy a new record from Amoeba and I don't like it they will give me back 75%of my money. If I ship a record back to Acoustic Sounds it cost me about the same. In fact it's less because I would have to spend money on gas to get to Amoeba.
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