James,I know from your past posts about your problems....I'm sorry of course,because you are a fellow hobbyist.
I believe you must have had a lemon,and I have had lemons in audio over the years.Just recently,a similar type of product(not a SOTA),from a very highly regarded manufacturer.I was very peeved,and lost about six months of listening pleasure.I hope to be back in listening business in the next week,but my fingers are crossed!I remain guarded.
I've owned about five different SOTA tables over twenty five years,and SO has a close friend.They have been fabulous products,and my brand new Cosmos is amazingly well constructed.THAT is an understatement actually,believe it or not!
Kirk was the original Sota's technician,and bought the company about 12 years ago,from what I know.The previous owner did "nothing" to market the tables when CD came about,and Kirk,and his wife Donna took ownership.The original table was designed by David Fletcher...a real scientist,btw.....He still consults on all upgrades!
From my "numerous" experiences with KIRK,he is "incredibly caring" about his customer base!He has gone SO FAR overboard in making me happy.I am a fanatic,and not many guys would go to the lengths Kirk has to cater to a customer,as he has with me.
This is a small company,and previously(you may not know this)SOTA had a "huge number of tables in the field".Since Kirk is such a hands on guy,he does the majority of the work,so he is basically "burning the candle at both ends".
I have ALWAYS been called back,in a timely fashion,and eventually realized that I needed to consider Kirk's time(which is spent in the shop,working on products)as a busy business owner,so he deserves some "slack" as he ALWAYS calls customers back.
My friend has his Cosmos in for the series IV update right now,and we kind of kid him a bout the exactitude of a specific return date,because other "realistic variables" can always come about which can cause delays.This has been my experience with numerous manufacturers in this hobby.
I've had a huge wait for an amp,two years ago,and other related products just recently!...It IS major a pain in the butt,but that seems to be the nature of the hobby,since so many manufacturers are really small concerns.
From my own experience,a little patience has paid of BIG time,and though I can understand your concern,and definite frustration,I have no doubt you could have been satisfied if you gave Sota some additional time to solve your problem.
They ALWAYS HAVE WITH ME,and the friends I know who use the products.
They are "real people" who have their own lives to live,along with satisfying a HUGE customer base(huge for a good reason,btw).It can't be easy,and at times some things can occassionally slip between the cracks.....Unfortunately this seems to have happened to you.....yet....
Btw,there was "family loss this past year",and sadly I believe "this" affected your circumstances( we've spoken before...you and I,and I know the time frame of your dilemma).....I know this because I and friends had been having some work done on Sota products too.
We all love our hobby,and hard earned cash,but there are real people on the other side of the equation....sometimes it pays to "hang in there".I did and was rewarded with a "magnificent" brand new COSMOS,which is absolutely first rate!
The only reason for my lengthly post is I know how "over the top" concerned Kirk really is about customer satisfaction,as I have first hand experience here.....
The guy is a "great person",and deserves the benefit of the doubt!
Sorry for your problem,and I hope you are currently happy.