Help all ye Triplanar Gurus

Thomas,

Well, selling Digital equipment created winners on both sides ... :)

Whether or not you hid behind an emoticon, your snarky post is helpless at best.

I will exercise my faith in human nature and assume you hit "send" prematurely.

Thom @ Galibier

Thom, I'm sure you've meant no disrespect, or ill will against Sunnyboy, and sometimes it appears the written word is harsher than it actually is.

Possible that he didn't not go into full detail of the extent of which he, and his dealer tried contacting Tri Mai?

There's of course two sides to a coin, and you as a manufacturer yourself perhaps see things in a different light, than an end user does.

I don't believe Sunny tried sullying anyone's reputation, and I strongly doubt TriPlanar's reputation, or sales have been affected by his posts, which were not in any way untruths. Frustration, yes, I'd probably be pretty darn frustrated as well.

I would assume dealing with certain manufacturers abroad would not be easy for a person living in New Delhi India. I've spoken personally with Sunny on a couple of occasions, he has perfect command of the English Language.

I guess we as humans cannot sometimes forsee, or be mind readers to know why these difficulties occur. Yri Mai could have just as easily had a death, or emergency in the family, could've been on vacation, a business trip, etc.

I think Sunny was wise, coming into this forum, and asking of our help, advice, and thoughts. The way I think, I think it is very good that people such as yourself come to this forum, and you can offer good personal, professional experience. I am greatful that folks such as yourself participate here.

Beacause of folks such as yourself, and many helpful others here, I now see a happy ending to Sunny's problems. And again, I see no harm done to Tri Mai's reputation, or quality of his products, quite the contrary. Mark
Mark

I think Sunny was wise, coming into this forum, and asking of our help, advice, and thoughts.

Wise, yes. Right up until his post of 11/20 when panic set in and he started his little temper tantrum about poor customer service.

I don't believe Sunny tried sullying anyone's reputation

That's not how I read his posts, but you and everyone are certainly entitled to an opinion.

>>I don't believe Sunny tried sullying anyone's reputation<<

Really?

Perhaps you should re-read Sunny's 11/20 post.

Seems quite clear.

I read this thread exactly as Dan and Audiofeil did, and the post of 11/20 really surprised me - this, after the extensive private coaching I took Sunnyboy through - for someone who is not even my customer.

We now learn that Markd51 has also gone out of his way to help a member of our analog tribe. This is a great and helpful group of individuals, and Markd51 went the extra mile to help Sunnyboy.

My bullshit meter pinned to the right side of the dial however, (it's an analog meter after all) when I read Sunnyboy's 11/20 post.

Sunnyboy not doubt panicked, and this likely resulted in his hasty post, but I still am completely puzzled why he let his dealer off the hook when the time came to ascribe responsibility. In my experience, dealers are the weak link in the distribution chain, and this dealer was getting a free ride, IMHO.

I have to admit, that in these conversations with him as well as how the early part of this thread unfolded had me thinking about a dealer who had neither the interest in earning their markup nor the competence to do so by helping Sunnyboy recover from his error.

One of the reasons I've been very slow to adopt a dealer distribution model is because of the vulnerability it exposes one to - being able to count on your dealer network to support your product in a competent and ethical manner.

In the old days, an analog dealer knew more than than just how to mount a tonearm and dial in a cartridge. I am friendly with a dealer in Ft. Collins for example who recently went to his drill press and tapped some holes to solve a problem.

This is a disappearing breed ...

Cheers,
Thom @ Galibier