Jonathan Carr, while you state factually incorrect, in my issue what I posted is factually correct as I experienced. Perhaps a heart to heart with your dealers and/or distributors is warranted. I could not take the Lyra back to original dealer as the shop closed years ago. You have a splendid product and have recommended the Lyra line to many folks. My most recent recommendation was the Dorian to a dear friend of mine and he is most happy with it.
Dynavector is a whole other story, which doesn't warrant space here. But suffice to say I will never own another Dynavector product of any kind and haven't in some 10 plus years.
I am deep into vinyl playback average about 30 hours per week. So come late next year the Lyra may need service again.
For the 50 years I have been in this hobby business,each and everyone of my customers are treated like gold, because that is just what they are - GOLD. Over the course of the years I have taken gear in that I never sold and took care of that customer. Reason is simple, he/she came to me with a problem. I solved that problem, because I wanted that new customer. I certainly did not want them shopping around, when the situation was in my domain to solve. While I have taken loses over the years, I have gained far more new customers that have stayed with me and continue to do so.
At 65 now I am no doubt considered a dinosaur by todays current business models. However today we are seeing a vast amount of business that are closing there doors and the root problem is customer service.
I do wish Lyra continued success, but on my end it is time for me to re-evalaute. Thus far Benz Micro has my vote when it comes to customer service.
Dynavector is a whole other story, which doesn't warrant space here. But suffice to say I will never own another Dynavector product of any kind and haven't in some 10 plus years.
I am deep into vinyl playback average about 30 hours per week. So come late next year the Lyra may need service again.
For the 50 years I have been in this hobby business,each and everyone of my customers are treated like gold, because that is just what they are - GOLD. Over the course of the years I have taken gear in that I never sold and took care of that customer. Reason is simple, he/she came to me with a problem. I solved that problem, because I wanted that new customer. I certainly did not want them shopping around, when the situation was in my domain to solve. While I have taken loses over the years, I have gained far more new customers that have stayed with me and continue to do so.
At 65 now I am no doubt considered a dinosaur by todays current business models. However today we are seeing a vast amount of business that are closing there doors and the root problem is customer service.
I do wish Lyra continued success, but on my end it is time for me to re-evalaute. Thus far Benz Micro has my vote when it comes to customer service.