About the comments made by a previous post on Consonance customer service:
Grant Fidelity is currently representing a few top Chinese manufacturers including the analog line from Opera Consonance. We also take care of product services of past Consonance product sold at regular retail price, not at fire sale price. In 2 years, we had less than 5 repair cases and all of them were solved completely with Consonance's support.
One thing needs to be mentioned that a purchase at clearance price with 'As-Is' condition doesn't qualify manufacturer's warranty. It's seller's responsibility to disclose such information to the buyer. I have received emails from buyers who bought a Consonance amp at $300 (retail should be arond $1k) but expect full factory warranty. I don't think this is a reasonable request - we see liquidation sale everywhere in North America and if you read the small print, it all doesn't include warranty anymore. It's not fair to blame the manufacturer on such a term - it's just part of the reseller's liquidation process.
I do not want to comment on the relationship between Joe and Consonance - it's their private matter. I feel sorry for some retailers or consumers are caught in between the matter. From our experience in dealing with Opera Consonance and any other Chinese factories we conduct business with for the past 4 years, customer service from Opera Consonance is no less than any other manufacturers and it is in a very fair term. They have knowledgeable staff who speaks English well and respond timely.
If you still have concern about purchasing Chinese products, please note that any products sold at regular retail price by Grant Fidelity will be warranted directly by Grant Fidelity on behalf of manufacturers. If a product sold as clearance, the original full warranty will not be included.
Thanks for reading.
Rachel - Grant Fidelity
