Soundsmith's turnaround time?


How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.

Anyone can share their experience on wait time?
smoffatt
No word from them yet on a cartridge I sent in 6 months ago, in early October, 2009. Another member reported here a few months ago that the work on his cartridge was completed after 7 months.

Regards,
-- Al
I used Peter's service about 4 years ago. Excellent results, BTW. It took maybe 6 weeks. Since then it seems his work load has exploded. Not fun waiting, I know. Reminds me of the great restaurant that everyone loves, so it takes 1 1/2 hours to get seated.
Al, mine was finished at 7 mos. after many fruitless queries. The cartridge was finished the day after I requested return of the cartridge finished or unfinished. The work was good, but obviously it is possible to get buried in the backlog. Reading remarks of other posters who obtained much faster service during the period that my cartridge was there, I am led to conclude that they do not operate on a first-come first-serve basis. Peter performs a valuable & honest service but one must be prepared for a much longer than advertized wait.