Troubles with Sound-Smith return communications?

I have reposnded to this gentleman - but he does not seem to answer my return calls. I will try again today.
His B&O 4002, which needed unusual obsolete parts, is all but done and has one remaining intermittent problem, which I am determiend to find and repair.

The gentleman above I think is correct in saying that my work is in high demand due to my one year full unit warranty when I am done. I think that no one else works at this level, and warranties at this level. I have serviced B&O for over 40 years, as well as most all other brands!

But the additional story is that due to the economy, I have had to fire half my staff. I have no secretarial support now, get over 200 calls and Emails a day. I work till after midnight many nights to try to answer phoine and Email questions (most often not even involving a repair or one of my products) to do what I can for folks.

Our 800 nunmber does work, our phone DOES work, and one can ring it.

I suggest to those that do not want thorough, one year warranteed repairs, that you go elsewhere. I am one person, I take pride in what I do, and I do my best to answer and communicate. But I am human - some things do get delayed due to unforseen damage - and I do my best to do those on my own time -WITHOUT CHARGE.

Peter Ledermann/President/Soundsmith

I just read that this gentleman said "minor repairs", NO SO.

This is a 4 year old table, and it needed everything (and more) that a B&O 4002 needs - which is sunbstantial.

Again, I see from the date of his note here that he is NOT getting MY return calls.

Peter Ledermann - Soundsmith

Gerrym5:

I know Peter well and have always found him (and his colleagues) to be very responsive and no BS. I want to point out that he is, at this point, the only person left doing high-end cartridge repair IN THE WORLD - I'm not talking about retipping, which he of course does, but the actual repair of damaged or broken cartridges - he is IT, the other four or five outfits that did this type of work all having shuttered in the last few years. The guy really is a "rocket scientist": he was a research scientist with IBM for many years, and he does factory service for darTZeel, Halcro, Gryphon, etc. - he's the real deal. Finally, he happens to be a lovely person who runs a charity devoted to the abolition of child labor.

I normally don't go to bat for hi-fi people, but Peter is a really impressive guy. With all the charlatans in this business selling 50 cent cork footers made for air conditioning units as "proprietary isolation devices that we designed to breath life, air and nuance into each one of your components" and charging a fortune for them, it's nice to have someone like Peter to deal with.

If your table turns out anything like my 8002 it will be well worth the wait.

That should read - 40 year old table.

I got caught up in meetings today - bit I DID work on the table for a few more hours to try to catch the last intermittent speed problem. Will test it some more tomorrow. Please call me - our phone does respond to "9" to ring it, as we describe on our outgoping message. I will try to call you tomorrow as well =-

Peter Ledermann/Soundsmith