VPI Customer Service

I see. So you're talking about the periphery ring, correct? I guess I didn't realize it was a "clamp." I've always thought of it as simply periphery ring. That aside, yes, VPI customer service is outstanding.

I'm in the process of upgrading my VPI JMW-9 Signature tonearm to a VPI Classic 3 tonearm and it's been a little over 2 months that I'm waiting for the Classic 3 tonearm to arrive from VPI???

Agiaccio....I would be surprised if you hear a difference. kindly post the results.

I have had great experience with VPI customer service. The only thing I do not like is that they only take calls on certain days and certain time on those days. But I waited in line and they were great. I spoke to Mike several times and he is very helpful. I had problens with noise coming from the Classic turntable arm, they sent me a shielded TT cable at a reduced cost, that did not solve the issue, they Mike said send in the TT arm. I did, it came back a few weeks later, and no more noise and no other issues.
VPI customer service alone is worth the price of their products.

I'd like to add my kudos to VPI for their great customer service. I have an older Scoutmaster with the old style arm clamp. It kept me from being able to use the outer ring clamp due to the tonearm not clearing the tone arm clamp before contacting the ring. Emailed Mike, and he sent me an upgraded tone arm clamp no charge. If I decided to upgrade my table it'll be another VPI.

Steve