Buying A Cartridge Direct From Japan

Griffihds, I assume your fees structure incorporates some level of customer interaction. When you get your car serviced do you take it direct to the manufacture or one of their authorized dealerships?

Hi Brf, If you think that Van den Hul himself does those
rapairs I am sorry to disappoint you. He spends the most of
his time in Ukraine by their airspace industry. Being
secretive about his cart business does not mean that we
are imbeciles. What btw is the diference between answering
dealers or customers questions? Then by Axel one is sure that
Axel deed all the work. By Van den Hul nobody knows
who deed the work.

What btw is the diference between answering dealers or customers questions?

I would assume the difference is the number of inquiries.

I am not defending vdh business model, just saying there are difference wholesale approaches

I should have been charging people who had to deal with my secretary in my behalf (because I didn't want to be bothered)!

Unless your secretary is a volunteer (or you are a very poor businessman), I have to assume your secretary's salary, benefits, the cost of renting the extra space, etc., is all rolled into your pricing structure. If that's true, then you have been charging people for dealing w your secretary. But presumably, your secretary does not make as much as you so, to your customers pay less because your secretary is able to relieve some of the administrative burden from you.

Because Axel Schurholz is 'one man company' I asked him
why his wife does not help with his customers? He gets more
emails then he can answer. His answer was that his wife
then need to ask him how to answer the questions asked.
So much about (his)secretary.