"04-14-15: Yogiboy
Zd542,the op never said he did not have the tool. I have the 309 tonearm and it is the same tool used to adjust the tracking force. Why the presumption that he needed the tool? All he asked was how to raise and lower the arm. So yes we are beating a dead horse!"
I'm assuming the OP doesn't have the right tool for a couple of reasons. When I did a search looking for some pics of the arm to see what he was talking about, I noticed in the pictures where the arm in the original packaging, they show a tool in with the arm. If the OP bought the arm used, there's a really good chance that it wasn't included. He probably had no idea the special tool was needed to adjust the arm. Also, when you look at the tamper proof bolts, and compare it to the tool that comes with the arm, its use is self explanatory. You really can't mistake what its application. So, if the tool came with the kit, the OP would have never needed to start this thread.
That said, is it possible that you're right and I'm wrong? I would say yes. Maybe the OP is really bad with tools and just doesn't have the ability to do what's needed. I don't think that its a likely scenario, but its in the realm of possibility.