A simple Request to Sellers-

I think there's at least one more variable here. I notice communication now is not automatically forwarded to private e-mail. If this happened, it may increase response times. I just sold a CD for instance. I let the buyer know his check was received, I would deposit it.... It took several days to hear back from him. When I did, it appeared only through signing in on Audiogon. Please don't take this as a complaint, but it may have a bearing on the issue.
I just don't think members sign in here, as often as they might their private e-mail. I guess if my opinion does offend, you will never see it anyway. Cheers, Don

the way it has worked for me, is that when email is sent through the Audiogon system, I receive/and vice versa the seller, a note within my personal email account (for me, Gmail) a notice of a message and the actual message. This would eliminate the excuse, the seller didnt log into Audiogon and therefore did not get the message.

also, to address the issue with buyers not responding, the one big difference is to the seller, they still have the item and can sell it to someone else, ----in my example, I have just sent thousands of dollars to someone I have never met, across the country.

When I am a seller, I am mindfull someone has just entrusted me with their money and make sure I keep them advised and in the loop and respond to their emails timely.

Customer service goes a long way.

Justlisten wrote: "When I am a seller, I am mindfull someone has just entrusted me with their money and make sure I keep them advised and in the loop and respond to their emails timely."

I heartily agree and follow that practice. I also make it a point of personal pride to ship promptly--next day or sometimes the same day. A couple of times I shipped before receiving payment because I fully trusted the buyer when they informed me payment had been mailed.

On another note to buyers. Please respond promptly to counter offers. I have had some counter offers completely ignored. Ignoring a counter offer prevents the seller from accepting other offers or making other counter offers until the original counter offer has expired. Courtesy and communication works both ways.

To all, just sold a pair of heavy speakers to a member in another state. I kept my buyer fully advised each step of the way about status, including when I received his check, and shipping information.

In fact, when packing the speakers, I noticed a slight "dimple" on a tweeter screen guard. I called the factory to see if it affects performance -- and was assured it does not. The screen guard is purely cosmetic.

Nevertheless, I immediately called my buyer, advised him of the issue, and assured him that I would pay any cost needed to make him 100% satisfied. Right now, my biggest worry is whether the shipper will play football with my speakers even though they were boxed in the original boxes and palletized.