A simple Request to Sellers-

To all, just sold a pair of heavy speakers to a member in another state. I kept my buyer fully advised each step of the way about status, including when I received his check, and shipping information.

In fact, when packing the speakers, I noticed a slight "dimple" on a tweeter screen guard. I called the factory to see if it affects performance -- and was assured it does not. The screen guard is purely cosmetic.

Nevertheless, I immediately called my buyer, advised him of the issue, and assured him that I would pay any cost needed to make him 100% satisfied. Right now, my biggest worry is whether the shipper will play football with my speakers even though they were boxed in the original boxes and palletized.

Whenever I sell something here, I keep the buyer informed every step of the way. I usually get paid via Paypal, so after I receive payment, I message the buyer and thank them for the sale. I usually ship the next day and again, I message the tracking number to them and also tell them the expected delivery date. I keep track of the shipping and once I see the item has been received, I follow up with the buyer to make sure it arrived safely and if they are happy.

My big gripe is after I submit feedback, I have to wait days or sometimes never receive any for the transaction. It seems many times I have to beg the other party to provide feedback. I feel if I can take all the time to keep the person informed, the least they can do is respond to my feedback request, good or bad.

I've been lucky. Most sellers I've dealt with are hobbyists/enthusiasts and are more than willing to share their experience or help with trouble shooting. Now there have been times with some sellers that just move gear and couldn't care less about support. I remember one response I got was I just sell the stuff once you received the gear you figure it out.

Now in Justlisten's case if I spent thousands of dollars on equipment I better get some timely support. Nothing round the clock but a response in a day or so wouldn't be bad.

In selling and buying, I've had the best experience when 'pick up for cash' governs the transaction. The buyer gets to see the equipment and listen to it, any issues are addressed first hand, and in any follow on, we know who we are talking to. Yes, I limit my market area but I've never had a 'bad' experience. Of course, no paypal fees, bounced checks and shipping delays and damage.

Don_s said:

On another note to buyers. Please respond promptly to counter offers. I have had some counter offers completely ignored. Ignoring a counter offer prevents the seller from accepting other offers or making other counter offers until the original counter offer has expired.

There's no need to be held in limbo. Offers and counter-offers can be held open for a set time or be open-ended. If the former, don't give the other party any more time than the time within which you think you should get a response. If the latter, you are free to impose an expiration time later, i.e. "if I don't hear from you by _______, my offer will terminate and I'll go on to the next buyer."