Alpha Core Goertz

Sounds like I'm the exception rather than the rule!

I continue to be amazed at how easily people anonymously will bash a vendor or manufacturer in public - here, for thirty dollars. Just what is the point of this? To announce to the world that its not wise to irritate you?

No, the point is to ensure that there is motivation to provide good customer service to people who spend hard earned money on expensive products and to warn others if a company does not live up to standards. If a company cannot provide civil and efficient service than it should know that people will hold it to task and share that information with others. I don't understand why anyone would have a problem with that. It's a basic concept in free market capitalism.

And the cables didn't cost $30 dollars...

Sorry, I'm not buying the crusading consumer advocate spiel - certainly not with an anonymous posting presented the way you have.

Alpha-Core has been in business for 25 years and selling audio cables for 15 of them. That doesn't happen without a lot of hard work and consideration for their customer. The free market has obviously been speaking for a while now.

Perhaps you had a snafu with your self-described "$30 dollar order". Instead of first making a general inquiry about other people's experience in purchasing from the company (which probably would have told you what you learned here, namely that your situation is an exception) - your course of action is to piss on them anonymously - by indulging in negative speculation and innuendo.

Given a reputable company and no supporting evidence of poor customer service, isn't it a possibility that perhaps someone simply made a mistake? That does happen. Sure it can be frustrating, but I'm willing to bet that if the company understood the issue it would get set right.

I continue to be amazed at how easily people anonymously will bash a vendor or manufacturer in public.