Alpha Core Goertz


Anyone else notice that their customer service is beyond unhelpful...but insulting?

I tried to order 2 banana plug terminations with them and one month later they've yet to send them. Dropped the order twice.

I'm selling these cables and working with a company that can help me. Too bad they lost my business for a $30 dollar order.
abdou
I'm not sure about this, better check with Alpha-Core, but I believe the zobels are free with initial purchase or loan, and are otherwise sold at a cost of $20.00. In any event, prudent risk management would suggest they are well worth having.
In view of the termination issue that prompted this thread, buyers of Alpha Core Goertz jumpers should be aware that the jumpers, like the speaker cables themselves, are strips of flat, bare wire (no sheath) about 3/4" wide. The user has to cut the strip to approximately the length between speaker terminals, because the flat wire will not bend easily over a short distance to absorb extra length. Also, the ends are squared-off, and the user must notch them to fit around the speaker terminals. No big deal, unless you thought you were getting a product that is ready-to-use out of the box. On the plus side, you can order the jumpers in copper or silver.

I ordered the copper jumpers, cut and shaped them and am satisfied with the result.
Just an update. 671 views on this thread (per audiogon).

Also. AC Goertz never provided the terminations. I contacted some of their distributors. No response. Sold the cables as they were no longer of use to me.

Be aware. If you purchase AC Goertz...make sure they are terminated correctly. Otherwise, you may end up with a big hunk of useless copper.
If your talking about Alpha-Core Goertz speaker cables, many if not most users can use them sans "terminations". Hardly "a big hunk of useless copper.".
True, but lots of people say beware of shorting your amp out. Not sure it's worth burning the amp for that. In my case, my amp's speaker outs are very close together. In any case, I didn't decide to take the chance.