Alpha Core Goertz


Anyone else notice that their customer service is beyond unhelpful...but insulting?

I tried to order 2 banana plug terminations with them and one month later they've yet to send them. Dropped the order twice.

I'm selling these cables and working with a company that can help me. Too bad they lost my business for a $30 dollar order.
abdou
Jtimothya --- Your comment “Maybe accrue a little sympathy while getting other anonymous posters to pile on? (As in Ctb's 'do you still beat your wife?' message.)” is rather offensive and paranoid.

“anonymous poster” --- Do I need to give YOU my full name, address, occupation, income and social security number and then get your permission before I post a question here ? I don’t know any one in this thread and have nothing to do with any company involved in audio in any way. I as of yet have no first hand experience with alpha core cables.

I have never posted here previously, so what? Attitudes like yours I am sure would keep other first time posters from posting again.

As for the “do you still beat you wife?” part, I am not exactly sure how to comment on that. Suffice it to say that with the displaced anger, paranoia and frustration you exhibit, I could fathom that some people may not enjoy your company.
Ctb - typically the zobels are required for solid state amps, but considering their price (evidently they are not free anymore - $20), why not play it safe and get them anyway. I think they are sold in pairs so you need 2. Get the jumpers while you're at it.

As for damage, you didn't mention the animal factor. Yes a puppy can chew through them if they work at it long enough. If you can run them under carpet that would certainly help.
I'm not sure about this, better check with Alpha-Core, but I believe the zobels are free with initial purchase or loan, and are otherwise sold at a cost of $20.00. In any event, prudent risk management would suggest they are well worth having.
In view of the termination issue that prompted this thread, buyers of Alpha Core Goertz jumpers should be aware that the jumpers, like the speaker cables themselves, are strips of flat, bare wire (no sheath) about 3/4" wide. The user has to cut the strip to approximately the length between speaker terminals, because the flat wire will not bend easily over a short distance to absorb extra length. Also, the ends are squared-off, and the user must notch them to fit around the speaker terminals. No big deal, unless you thought you were getting a product that is ready-to-use out of the box. On the plus side, you can order the jumpers in copper or silver.

I ordered the copper jumpers, cut and shaped them and am satisfied with the result.
Just an update. 671 views on this thread (per audiogon).

Also. AC Goertz never provided the terminations. I contacted some of their distributors. No response. Sold the cables as they were no longer of use to me.

Be aware. If you purchase AC Goertz...make sure they are terminated correctly. Otherwise, you may end up with a big hunk of useless copper.