Alpha Core Goertz


Anyone else notice that their customer service is beyond unhelpful...but insulting?

I tried to order 2 banana plug terminations with them and one month later they've yet to send them. Dropped the order twice.

I'm selling these cables and working with a company that can help me. Too bad they lost my business for a $30 dollar order.
abdou
unsound, by "feedback from the speakers" would you be referring to back emf?

Do you have any technical background, by the way? I'm wondering if you actually know what a zobel does.

Let me restate that the reason amp designers put networks at the output of their amps is to prevent the amp going into oscillation with reactive loads. Many designers feel that the sound of the amp is more open without the network but, of course, this makes them more suscepible to oscilation from very reactive speakers or, perhaps, low inductance cables.

I fear I am belaboring the point but I keep getting the impression that I'm not getting that point across. Perhaps you are thinking of a zobel as a "tweak" rather than a bandaid. When speaker designers build the passive crossover networks for their speakers they can incorporate elements into the design that would effectively be a built in zobel. I would have to assume that if the speaker designer did not use this technique it would be because it was felt that it changed the voicing of the speaker in undesirable ways.

So if your amp doesn't have it and your speakers don't have it, it's likely because the designers didn't want it. So, wouldn't it be better to contact Threshold, in your case, tell them what speakers you are trying to drive and ask them to recommend a cable that would work most effectively in that configuration? And/or, you could talk to the speaker manufacturer. System synergy and component compatibility might be improved, i.e. it could sound better.

Then again, maybe you're satisfied with what you currently have. I am just trying to clarify my reasoning.
Just wanted to put in my two cents...
I read this thread months ago, and coincidently decided to purchase some AG1 speaker cable from them. Alpha-Cores online shop did not have the length I needed, so I called them directly. The person I spoke to on the phone told me they only take orders online, and they suggested I email. So, I emailed and was told of course I could get them in any lenth I desire, and to consult the pricing chart (I had already told them the exact length and terminations in my email- I only needed an invoice). Since then, I have emailed once a week for almost a month, and never received a reply back again. No ordering instructions- nothing.

I have never had a company ignore my business as well as that one did.

Not recommended based on my (non)customer experience.

Will
I wanted to order MI-2 cables from Alpha Core, sent them an email to ask a few questions before ordering. It's been at least two weeks and no reply. I decided to order from the cable company instead. I emailed them, got prompt replies with useful suggestions. Now I am waiting for my MI-2 to arrive.
Swirl,

Thank you for mentioning the Cable Company.. I asked them questions re: pricing, and they were very fast to respond with a full price quote and ordering information within a day.
Based on our experiences, I would not suggest contacting Alpha-Core directly... they seem to just not care about direct sales. Props to Cable Company for wanting business, and being helpful.

Will