Cable Auctions by Manufacturers

There was another thread on this a couple of months ago. You might want to check the archives to see if you can find it to get other opinions.

If a cable is hand made with exotic parts, I think it might be expected that there would be some delay in making it since it is probably being made to custom order. However, in my opinion, an auction is for something that already exists and can be shipped immediately. If it doesn't exist, the auction should state so. If a maunfacturer engages in this practice, I think they only hurt themselves with the bad publicity it generates.

I had an experience similar to Pilar in that I lost the auction and got an email asking if I wanted the cables at my lower price - I passed.

I did win another auction, quick communication back and forth with the mfg - while the auction didn't indicate that they had some materials backordered , the mfg was upfront about it, asked if it would present a problem and when I said no, said that they would not bill me until ready to ship. In the end I got the cable within a week.

Why not List the offending party? This tends to change the attitude of the manufactures or sellers?

Or at least do it after you eventually receive your cable.. kind like complaining about the food service before you get your meal (spitting your in food)..

>>Why not list the offending party? Cytocycle<<

(1) Because I have already bought 3 cables from them on auction - the first arrived within a week, the second 2 weeks and now the third is still not here, going into the 4th week, so, wanted to know what the consensus of A'goners was concerning this, before publicly outing them. The auction sites never say "ready to ship" or "pre-assembled and ready", so I am giving them the benefit of the doubt. The reason the 3rd is taking so long is that parts are back-ordered and "there is nothing we can do about it". but it seems that the consensus here is that they should be ready to ship by auction end.
(2) Their customer service and responses to questions are otherwise exemplary
(3) The quality and pricing of their cables is absolutely superb and I don't want to harm their reputation and sales unfairly
(4) I would like them to do well and be successful and will use the responses to notify them why they need change their auction policy, so as to be constructive, rather than destructive. It is not as though they are ignoring me - I get courteous, timely responses to all my questions but they seem to be constrained by parts availibility. They obviously dont believe that auction cables should be pre-assembled, so will inform them that most A'goners diasagree - which was the purpose of my post - to get a consensus.
Thanks for all your responses - you gave me, and the Cable manufacturer, the answer.
(5) Bottom line: They are basically an honest and hard-working company and deserve a break in a very competitive market-place - if they were dishonorable or pulling a fast one, I would have named them instantly.